Sr Specialist, Brand & Corporate Engagement, Patient Voice

Job Title: Sr Specialist, Brand & Corporate Engagement, Patient Voice Location: Princeton Pike, NJ 08648 Duration: 07+ Months Schedule: Hybrid, 50% onsite Pay: $45.00-$49.28/h Position Summary The company is seeking an experienced and motivated professional to join our rapidly growing organization. Reporting to the Sr. Director, Strategic Operations & Engagement, Patient Voice, this critical position will be responsible for building and strengthening relationships with patients and people with lived experience across the company s current and future therapeutic areas. This role is responsible for the execution of integrated processes and procedures that support patient events and engagements, ensuring that all patients that interact with company have a positive experience. Development of strong relationships and connections with contracted patients is an important priority for the person in this role. The role will support the continued expansion of employee engagement initiatives/signature programs which focus on telling inspirational patient stories for both internal and external consumptions. The ideal candidate will have a passion for patients, be an expert communicator and have keen attention to detail and the nuances that drive great experiences and will play a key role in support of commercial priorities. To be successful, the individual must possess strong project management and organizational capabilities, as well as be able to execute tactically delivering on team goals and objectives. Key Details: " Highly external-facing role with daily interactions with patients and their family caregivers (email, phone, live) " Critical business partner helping to tactically shape patient &/or caregiver engagement. Key Responsibilities: " Manage patient relationships as liaison between members of the company patient family, providing patient-centered and empathetic business connection at all points of the Company s Patient Ambassador lifecycle. " Conduct compliant periodic health updates with patient ambassadors & enter into PatientLink system. " Partner with Patient Engagement Manager & Patient Voice Lead on patient engagements to ensure success of the patient activities through efficient/effective coordination with Patient Ambassadors " Assist with the interest & assessment process for potential projects and events via direct communications with the patient &/or caregiver (explains scope of project, logistics, timing in addition to contracting process). " Ensure all patient &/or caregiver contracting and service provider agreements are properly executed, accurate, complete and compliant utilizing appropriate company systems: Veeva, SAP, Ariba and Demand Management. " Execute proper patient &/or caregiver compensation and helping them with expense review and submission, resolve payment issues (changed bank, wrong address, obtain approvals, etc.) " Coordinate a significant portion of event logistics to ensure the patient &/or caregiver is comfortable in all travel and lodging arrangements while engaged with the company. " Master contracted patient &/or caregiver profiles and updated status (e.g., health, disease state and contracting, etc.) " Ensure that the PatientLink (in-house database) is up to date and that each profile is clear, accurate, and easy to understand. " Drive technological improvements to the patient s engagement lifecycle Qualifications & Experience " Bachelor s degree preferred or the equivalent combination of relevant education and professional experience " Minimum 2-4 years of coordination experience, biotech/pharmaceutical industry preferred. " To be successful, the individual must possess a passion for our patients, have a demonstrated ability to build strong collaborative relationships with others, and a strong track record of thinking creatively and strategically while executing tactically. " Ability to emotionally compartmentalize verbatim recounting of difficult and sometimes tragic medical journeys. " To be successful, the individual must possess a passion for innovation, creativity and the ability to think outside industry norms. A results mindset with the ability to demonstrate success. " Ability collaborate across matrixed organization with global teams to achieve stated goals. " Able to quickly learn and to operate within a complex, fast-paced and changing environment. " A strong track record of creative problem solving and strong attention to detail. " Comfortable learning and embracing large-scale systems and processes. " Self-motivated with a roll-up the sleeves mentality and strong sense of urgency. " Self-directed with proven ability to meet tight deadlines and balance multiple initiatives of importance. " Strong project management abilities with a proven record of accomplishments. " Excellent written and interpersonal communications skills. Additional Job Requirements: None