AVP / VP Deposit Quality Control & Operations

At Ixonia Bank, we pride ourselves on our core values which are evident in our work, how we interact with each other, & how we take care of our customers. We believe every individual counts! Our highly-qualified, driven employees continually strive to give Ixonia Bank customers a personal banking experience. If you are interested in joining the Ixonia Bank team, we invite you to check out opportunities that match your skills and talents. We offer rewarding careers, all within a professional and friendly work environment. Duties and Responsibilities: Provide new account training to existing and new bankers to ensure consistency and efficiency. Uniform Procedure Implementation: ensure all branches maintain the same operational procedures, maintaining consistency across the network. Review new accounts (digital/branch) for completeness, accuracy, and proper documentation. Identify and report errors and incomplete documentation to both the Director of Compliance and the Director of Talent Development, monthly. Utilize the identified errors and incomplete documentation as individual or group training, as applicable. Maintains knowledge and compliance with federal, state, and local deposit laws and regulations. Recommends best practices; reviews policies and procedures to maintain compliance. Maintains detailed knowledge of bank policies and procedures as they relate to Retail Operations. Serve as subject matter expert on FIS Deposit Origination, Teller, Online Account Opening, TruStage, and Image Center software. Work with FIS to update specifications and implement enhancements as needed. Coordinate with Compliance/BSA staff on optimal use of Abrigo BAM+ software during account opening. Create and maintain new procedure materials and provide updates to existing procedures as needed for the purpose of streamlining. Identify, document and report errors in account setup, file maintenance, or teller balancing, providing actionable feedback & remedial training to retail branch employees. Identify potential issues in daily operational tasks and escalate concerns, as appropriate Serve as branch coverage as needed. Minimum 8 hour shift spent at each IB location, every 6 months. Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions. Perform other duties and responsibilities as requested or required. NOTE: Employee must be able and willing to travel between branches regularly. Mileage reimbursement will be provided. Competencies To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position. Problem Solving: Ability to handle complex issues and provide solutions skillfully. Attention to Detail: Crucial for accuracy in processing and compliance. Interpersonal Skills: The individual maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things. Oral Communication: The individual speaks clearly in positive or negative situations, demonstrates group presentation skills, and conducts meetings. Written Communication: The individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information. Time Management: The individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans. Has a strong ability to meet deadlines, detailed-oriented, highly organized and exhibits persistence and diligence in bringing projects to closure. Quality Control: The individual demonstrates accuracy and thoroughness and monitors own work to ensure quality. Adaptability: The individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events. Dependability: The individual is consistently at work and on time, self-motivated, follows instructions, responds to management direction, and solicits feedback to improve performance. Independent thinker with the ability to exercise sound judgment. Safety and Security: The individual actively promotes and personally observes safety and security procedures. Maintains confidentiality in all aspects of work. Education, or Equivalent and Level of Experience: Strong Microsoft Office skills Experience in banking is highly desirable; understanding of deposit accounts, banking regulations, and banking products. Knowledge of FIS System preferred General knowledge of the of regulatory compliance requirements.