Desktop Support

Job Title: Desktop SupportLocation - Carlsbad, CAFTE OnlyJob DescriptionMust Have Technical/Functional SkillsØ Team leadership experience, handling L1/L2 desktop support engineers.Ø Ability to prioritize & manage EUC operations across multiple locations/users.Ø Stakeholder management with business, IT leadership, vendors, and OEM partners.Ø Process ownership for incident, request, and problem management within EUC.Ø Experience driving service improvements, automation initiatives, and RCA preparation.Ø Ability to handle escalations, perform SLA management, and drive customer satisfaction.Ø Documentation & reporting skills: SOPs, dashboards, weekly/monthly performance reports.Ø Strong expertise in End User Computing (EUC) technologies including Windows 10/11, MacOS, and standard desktop/laptop hardware.Ø MacBook support for VIPs and non-VIP usersØ Advanced troubleshooting skills across desktop, laptop, thin clients, VDI, mobility devices, and peripheral equipment.Ø Hands on experience with ITSM tools (ServiceNow, Remedy, or similar) for incident, service request, CMDBØ Proficiency in Active Directory (AD): User administrationØ Experience with O365/M365 suite, including Outlook, Teams, OneDrive, SharePoint support.Ø Strong knowledge of SCCM/Intune (Microsoft Endpoint Configuration Manager):Ø Image deploymentØ Patch management