Universal Banking Supervisor

Job Position: Universal Banking SupervisorLocation: Crystal Lake, IL 60014Pay Rate: $45k-52k/yearDescription:Supervises the day-to-day operational activities.Mentors and advises as the onsite Subject Matter Expert.Ensures standardized banker procedures are performed and consistently followed.Takes a proactive approach to solving operational challenges.Reconciles discrepancies for all bankers at the bank.Ensures adequate cash limits in vaults and recyclers are maintained as defined by the bank's cash handling policy.Functions as the primary contact and liaison between the Universal Banking Manager and lobby bankers.Operates a teller drawer as needed.Opens deposit accounts, resolves client issues, handles account maintenance, updates client information as requiredOpens and closes bank facility as needed.Collaborates with Universal Banking Manager to ensure efficient lobby coverage.Supports the bank's Mission and Core Values through words, behavior, and attitude.Provides outstanding client service and ensures team adherence to service standards.Embraces change and maintains a positive attitude towards the bank's technology, and enhancements thereof.Assists clients with online adoption and utilization of products and servicesPerforms monthly and quarterly bank auditsMakes appropriate recommendations to the Universal Banking Manager on bank policies, procedures, rules and regulations for lobby employees.Remain current on compliance training and applicable banking regulations.Takes steps necessary to identify, prevent & report potential fraud.Model the way of greeting and welcoming clients to the bank in a courteous, professional, and timely manner.Leads by example and coaches team members to focus on client experience by having needs-based conversations and offering financial solutions to meet the client's needs.Trains and assists with onboarding/developing new and current bankers, modeling core values and shared vision.Collaborates with Universal Banking Manager to recruit, interview & select new candidates.Quality and accuracy of work performedReliability, thoroughness, and timeliness of service providedAdherence to bank policy and Federal and State Regulatory requirementsParticipation in training and appropriate professional developmentsOther duties as assignedQualifications:Degree from an accredited university preferred; high school diploma or equivalent is requiredAdditional bank-related training and/or retail bankingMastery of teller duties and responsibilities1-2 years supervisory experienceCustomer service experienceExcellent communication skills (written & verbal)Leadership and delegation abilityRelationship buildingClient orientationOrganization & problem-solving skillsCalculation and computer proficiencyAcute attention to detail