Operations Director CDPAP

Operations DirectorFind Your Passion and Purpose as an Operations Director in Personal Care ServicesLocation: YonkersPosition: CDPAP, Operations DirectorJob ID: 75410Position Type: Full-TimeRemote/Virtual Position: Hybrid; on-site department meetingsSalary: $80k - $100k /annuallySchedule: Monday - Friday; 8:00am - 5:00pmOffers based on experienceWhat You Need to KnowReimagine Your Career in Personal Care Services: Caring for others is more than what you do it's who you are. At AccentCare, you'll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You'll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care. We're proud to be named one of America's Greatest Workplaces 2025 by Newsweek a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we're building together.Be the Best Operations Director You Can Be:If you meet these qualifications, we would love to meet you:High School Diploma or GED5 years of management/supervisory experienceBilingual Spanish Speaking RequiredMinimum 3-5 years of supervisor or administrative experience in the health care delivery fieldExperience as an administrator/director in a healthcare environment preferredResponsibilities:As an operations Director, you will:Provide oversight to the Clinical Operations team by managing the day-to-day activities of the department to ensure clinical services are delivered in a timely manner (ie. assessments, re-assessments, sup visits, etc.) and nursing documentation is compliant and submitted within the required timelines.Optimize staff workflow through data collection; participate in and monitor process improvement initiatives to gain efficiencies and improve the patient experience.Work with Clinical Coordinators and Medical Order Coordinators to maintain compliance with nursing documentation and timely submission. Manage tracking tool and reporting for physician orders, and other clinical forms, as needed; ensure documentation is accurately completed and filed in the EMR system.Responsible for achieving Client, Caregiver and Referral Source satisfaction and customer service goals. Conduct staff training, roll out corporate and contract initiatives, etc. Ensure departmental adherence to quality metrics and value-based criteria to improve and support patient outcomes.Manage patient and caregiver outreach; triage concerns to assess and prioritize care needsPartner with other departments to review complaints and incidents, and navigate successful issue resolution with clients, nurses, case managers, contracts, physicians, etcResponsible for selection, onboarding and training of departmental staff. Manage clinical capacity through full-time and per diem RN staffing. Ensure successful training on AccentCare policies and procedures; use of EMR systems; and regulatory compliance.Our Investment in You: Caring for others starts with caring for you. We're committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being.Our benefits include:Medical, dental and vision coveragePaid time off and paid holidaysProfessional development opportunitiesCompany-matching 401(k)Flexible spending and health savings accountsWellness offers such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation appPrograms to celebrate achievements, milestones and fellow employeesCompany store credit for your first AccentCare-branded scrubs for patient-facing employeesAnd more!Why AccentCare?Come As You Are: At AccentCare, you're part of a community that cares for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.