General Manager

Position OverviewThe General Manager is a senior operational leader responsible for the full P&L performance of one or more branch locations within a restoration and construction services company. This role owns revenue production, field workforce management, client and carrier relationships, and branch-level EBITDA delivery.The GM is accountable for outcomes, not just activities - and is measured on what the business produces, not time in seat.This role manages the full annual Brand revenue with complete P&L accountability across all operations. Compensation is benchmarked to revenue scope and market, with a performance bonus tied to Brand Revenue and EBITDA performance.Key ResponsibilitiesFinancial & P&L AccountabilityOwn and drive annual brand revenue targets in alignment with company growth objectivesManage branch-level EBITDA, job costing, and operating expensesReport financial performance to executive leadership with accuracy and transparency Operations & Field ManagementOversee multi-crew field operations across mitigation, restoration, and reconstruction divisionsEnsure projects are delivered on time, on budget, and to quality standardsManage subcontractor relationships, equipment utilization, and job schedulingBusiness Development & Carrier RelationsBuild and maintain relationships with insurance carriers, adjusters, and third-party administratorsDrive referral source development across property managers, real estate professionals, and commercial accountsRepresent the company in the local market as the primary face of the brandTeam LeadershipRecruit, develop, and retain production, estimating, and administrative staffSet performance expectations and hold teams accountable through clear KPIsFoster a culture of urgency, ownership, and professionalismMulti-Location Operations (where applicable)Manage P&L and operational execution across two or more geographic markets simultaneouslyCoordinate resources, staffing, and client relationships across branch locationsQualificationsExperience5+ years in restoration, construction, or a related fieldFinancialDemonstrated P&L ownership and financial literacyField OperationsExperience managing field crews and subcontractors in a production environmentInsuranceStrong working knowledge of insurance claims processes and carrier relationships; Xactimate proficiency a plusManagementPrior branch or general management experience preferred; scope and results weighted more heavily than titleCertificationsIICRC certifications preferred: WRT, ASD, FSRTCompensationBase salary is benchmarked to revenue scope and market, with a performance bonus tied to Brand EBITDA, Brand Revenue, and Platform EBITDA attainment. Total compensation is designed to reward GMs who build profitable, growing operations.Base SalaryBenchmarked to market & revenue scopeGuaranteed • paid bi-weeklyPerformance BonusTarget: 30% of base salary50% Brand EBITDA attainment40% Brand Revenue attainment10% Platform EBITDA acceleratorVehicle Allowance$___/mo, paid with payrollAbout the ARO Platform