Customer Service Representative Retail

Job DescriptionCome join the Ashley Family! With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Our sustained national expansion creates unlimited potential for career advancement. Ashley's commitment to internal promotion and professional development provides team members with extensive opportunities to grow and advance throughout our expanding United States. \nPurpose at Ashley:   \nThe Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations while assisting with various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success. \n \nWhat You'll Do     \n\nFront Desk & Customer Service: Greet all customers in a warm, professional manner representing Ashley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications. \n\n\nSales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions. \n\n\nCustomer Account Management: Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems. \n\n\nCash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision. \n\n\nCustomer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution. \n\n\nAudit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork. \n\n\nReporting & Documentation: Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards. \n\n\nTeam Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations. \n\n\nTechnology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately. \n\n\nComplete any additional tasks as assigned by management  \n\n \nWhat You Bring  \n\nLegally authorized to work in the US.   \n\n\nAt least 18 years old   \n\n\nHigh school diploma or equivalent   \n\n\nKnowledgeable Microsoft Office Suite and system transactions  \n\n\n1 year of customer service, office, and/or administrative experience, preferred   \n\n\nAbility to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities – various shifts \n\n\nMaintain reliable attendance  \n\n\nThrive in a team environment   \n\n \nWhat's In It for You:   \nWhen you join us, you are eligible to participate in our comprehensive benefits programs, which include:  \n\nExtended health, dental benefits, and vision insurance  \n\n\nEmployee Discount from 10% - 30%  \n\n\nLife/Disability Insurance   \n\n\nFlex Spending Account  \n\n\n401K  \n\n\nPaid Time off \n\n \nAshley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs. \nTo learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility