Service Writer - School Bus

The Service Writer acts as the primary liaison between customers and service technicians, managing vehicle service requests, customer communication, and workflow coordination. Key Responsibilities: Service writer will be responsible for greeting customers, understanding vehicle concerns, and translating those concerns into service orders for technicians. Providing cost estimates, explain recommended services, and updating customers on repair progress. Scheduling appointments and managing service department workflowProcessing orders, payments, and finalizing billingHandling customer complaints, returns, and grievancesMaintaining accurate service records and documenting all customer interactionsCoordinating parts procurement and ensuring availability for scheduled repairsActing as a customer relationship manager and promoting repeat business. Skills to be successful as a Service Writer:A successful Service Writer combines technical knowledge of automotive services with strong customer service and communication skills. Ability to explain complex repairs in plain languageAttention to detail for accurate service documentationOrganizational skills to manage multiple service orders simultaneouslyProblem-solving and conflict resolutions for customer issuesBasic computer proficiency for scheduling, billing, and record-keepingEffective communication between technicians, parts staff, and other service department personnelMedical, dental, vision insurance available. Company sponsored basic life and AD&D insurance. 401k eligibility. Paid time off. Blue Bird Bus Sales provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veterans' status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.