Client Support Representative I (Product Support Representative I) -REMOTE

1. About Our Client:The organization operates in the healthcare software industry, providing SaaS solutions that assist caregivers in improving patient outcomes across the continuum of care from hospital to home. It addresses challenges in healthcare delivery by leveraging data and predictive analytics to help patients recover faster and lead more fulfilling lives. The company emphasizes a supportive work environment with flexible policies, reflecting a balance between innovation and employee wellbeing.2. About the Opportunity:The Client Support Representative I (Product Support Representative I) is responsible for addressing customer inquiries and issues related to the organization’s software applications. This role plays a key part in ensuring client satisfaction by analyzing problems, recommending solutions, and facilitating effective communication between customers and internal teams. The position contributes directly to maintaining high service standards and supports the continuous improvement of product offerings.3. Responsibilities:• Analyze and resolve software-related issues within department guidelines and timeframes• Respond to client inquiries, concerns, and requests regarding products and services• Troubleshoot issues including software dependencies and escalate complex problems to higher-level support or engineering• Conduct research using available resources to provide accurate information• Provide feedback internally to help resolve issues or improve products• Support a suite of software applications• Manage client communications through email and inbound calls, adhering to service level agreements• Communicate effectively with clients and colleagues• Follow up with clients as needed• Participate in scheduled internal training sessions• Perform additional duties as assigned• Work some holiday, evening, and weekend hours to meet client needs4. Requirements:• High School Diploma or equivalent GED• 0-2 years of experience in client service or technical support• Familiarity with Microsoft Office• 0-2 years of experience with common enterprise software (e.g., NetSuite, Salesforce, Oracle, SAP)5. Pay Range and Compensation Package:• Salary Range: $15.20 - $19.00 USDEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.