General Manager

About Pret A Manger: Building the US Future of a Beloved Global BrandPret US is at a defining moment. Backed by substantial investment and strategic commitment, we are not simply operating; we are transforming a beloved brand in the American market. With a newly established US Board and an entirely rebuilt senior leadership team, we are assembling exceptional talent to drive this ambitious vision forward.This is an opportunity to join a winning team built on an ownership mindset, rapid learning, bias for action, and competitive drive. Our ideal candidates are resilient, flexible, comfortable with ambiguity, and data-driven. We are seeking leaders who thrive in dynamic, high-stakes environments and are energized by the challenge of building something remarkable.As part of the Pret US team, you will work directly with seasoned leaders who understand turnarounds, scaling operations, and delivering results. If you are driven to exceed ambitious goals, make bold decisions, and build a brand that matters, this is where you belong.Join us in writing the next chapter of Pret in America.The RoleAs a General Manager at Pret, you are the hero of the shop. You oversee all aspects of shop operations from staffing and scheduling to inventory management, ensuring the business runs efficiently, profitably, and with heart. You are responsible for driving sales and profitability while creating a positive, inclusive, and high-energy environment where both guests and team members thrive.Our Managers are our in-shop Heroes. They protect the things that make Pret by keeping standards high, spirits high, and guests happy. When the shop gets busy, you lead from the front, whether that means rolling up your sleeves at the coffee machine (with training, of course) or diving into the P&L to improve margins.Key ResponsibilitiesOwn Full Shop PerformanceTake full accountability for shop-level P&L performance, including sales growth, labor productivity, food cost, and waste controlDrive strong transaction growth and operational efficiencyAnalyze performance trends and take decisive action to improve resultsOperate with urgency to close performance gaps and deliver against targetsBuild and Develop High-Performing TeamsRecruit, hire, and develop Assistant General Managers, Managers in Training, and hourly team membersCreate a culture of accountability, warmth, and high performanceConduct structured performance conversations and talent reviewsIdentify and develop future leaders to build a strong internal benchDeliver Exceptional Guest ExperienceModel Pret’s standards of hospitality on the shop floorCreate a consistently warm, fast, and personal guest experienceCoach in real time to improve service behaviors and guest engagementAct quickly to resolve guest concerns and protect the brandOperational Excellence and ComplianceEnsure strict adherence to Pret’s recipes, food preparation standards, and product specificationsMaintain high-quality, fresh food production throughout the day, minimizing waste while protecting availabilityLead daily and weekly sales forecasting to accurately plan food production and laborUse historical data, sales trends, and upcoming promotions to optimize production levelsMonitor waste and variance reporting, taking corrective action to improve forecasting accuracyEnsure full compliance with company policies, food safety, and health & safety regulationsMaintain exceptional cleanliness and operational standardsQualificationsRequired Experience5+ years of management experience or equivalent leadership experience in restaurant, retail, or hospitality environmentsProven P&L ownership and financial accountabilityExperience developing and promoting internal talentDemonstrated ability to lead high-volume, fast-paced operationsAbility to stand and walk for extended periods; lift, carry, push, pull, or move objects up to 50 pounds; bend, reach overhead, squat, kneel, and go up and down stairs as needed; safely maneuver through tight or compact spaces; operate restaurant equipment and handle tools such as tongs, pots, and pans with dexterity; work in environments ranging from hot to cold, including near open flames and occasional outdoor conditions; maintain close, distance, and peripheral vision; communicate continuously with team members; and work in a constant state of alertness while maintaining safe operationsEducationBachelor's degree PreferredSalary Range The pay range for this role is $70,000 - $85,000. Compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and the specific work location of New York, New York, United States. In addition, you will be eligible for a discretionary bonus if you are an active employee as of fiscal year-end.