Customer Service Coordinator

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.Customer Service Coordinator Full Time Monroe, OH, US4 days ago Requisition ID: 1328We are seeking a detail-oriented and proactive Customer Service Coordinator to join our team. In this role, you will oversee the full return lifecycle of leased reusable parcel products, ensuring timely coordination and clear communication with customers. By managing processes efficiently and following through on operational tasks, you will play a vital part in protecting company assets and optimizing return performance. This role reports to the Service Delivery Manager.CSafe offers the most comprehensive temperature-management packaging solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive life enhancing products. With a "patient-centered" focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading solutions across multiple business segments. Our team operates with curiosity, humility, accountability and entrepreneurial spirit to deliver on our vision and mission.What You'll Do:Coordinate and manage return requests for reusable parcel products from customersMonitor return timelines to ensure compliance with lease agreementsTrack product status through to confirmed receipt at designated facilitiesMaintain accurate records of product movements and return confirmationsEnsure internal systems are updated with return status and tracking informationProvide proactive updates on return status and issue resolutionConduct timely follow-up on all pending returnsServe as the primary point of contact for customers regarding return logisticsClearly communicate return instructions, documentation requirements, and timelinesConduct follow-up calls and email outreach to ensure timely executionPartner with internal operations and transportation teams to schedule returnsConfirm carrier arrangements and ensure documentation accuracyOversee completion of return documentation in a timely and accurate mannerIdentify and escalate delays, discrepancies, or operational risksSupport resolution of damages, missing assets, or compliance issuesEscalate high-risk accounts or overdue returns as appropriateSupport billing adjustments and lease closure processes as requiredCoordinate with Finance on lease closure and reconciliation mattersWork closely with Sales to support customer relationship continuityMaintain accurate tracking and documentation of all returnsWork in the office three to four days per week.What You'll Bring:University Degree2+ years of customer service, logistics, or supply chain experience preferably in a leasing/technical companyStrong written and verbal communication skills.Ability to manage multiple accounts and deadlines simultaneously.Ability to maintain a professional demeanor and excellent working relationships with internal and external customers in a fast-paced environment.Strong team player.Strong interpersonal skills.Detail-oriented with strong organizational skills.Proficiency in Microsoft Office and CRM/ERP systems.Ability to work cross-functionally in a fast-paced environment.Why Join Us? At CSafe, we foster an exciting, collaborative, and inclusive work environment that promotes both personal and professional growth. Here's what we offer to our employees:Paid Time OFF (PTO) starting at 25 days & Paid HolidaysMedical, Dental and Vision Insurance401k with Employer MatchGroup Life & DisabilityHealth Spending Account OptionsIdentity ProtectionEmployee Assistance ProgramTravel Assistance ProgramFinancial Wellness ProgramTuition ReimbursementReferral ProgramAn Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.#J-18808-Ljbffr