Patient Concierge

Description We are seeking a highly organized, proactive, and polished Patient Concierge whose primary focus is to be a professional, friendly, customer-focused personality that is always polite and helpful. The goal of a Patient Concierge is to always make guests feel comfortable and valued while visiting us. This role requires excellent customer service skills, sales ability, technological expertise, social media/content creation knowledge, and top notch communication skills. Part Time and Full Time hours are available. Applicants must have the ability to work flexible hours and be available to work weekends (Friday-Saturday) as well as evenings (as late as 6:30pm). Industry experience preferred but not required. Receptionist experience is a plus, training will be provided. We offer competitive compensation, a friendly and collaborative office environment, opportunity for growth and a place where you can experience the satisfaction of helping people look and feel their very best! Key Responsibilities Greet patients and offer refreshments Schedule, coordinate and confirm appointments Assist patients with inquiries and requests for information Patient post care follow up calls Inventory tracking and management Sales to patients and payment processing Assist management in resolving patient matters timely and effectively, escalating as necessary Record and photograph patient treatments and other content for social media * New business lead origination and follow up Monitor office supplies and place orders when necessary Provide general support to administrative and clinical staff as needed Other delegated duties as assigned Adherence to time clocking policy Adherence to HIPPA regulations, maintaining patient confidentiality Qualifications Positive, upbeat attitude Demonstration of professionalism in all interactions Excellent interpersonal & written/verbal communication skills Positive response to constructive criticism Experience with capturing photo and video recording and social media platforms Familiarity with office machines (e.g. fax, printer etc.) Good organizational and multitasking abilities Problem-solving skills High school diploma required, some college preferred* Benefits Competitive hourly pay + monthly performance bonuses Medical, Dental & Vision insurance 401(k) retirement plan Exclusive employee pricing on aesthetic services and medical-grade skincare Professional development and ongoing training Career growth opportunities within a growing company Supportive, fast-paced team culture About Look Lab Med Spa At Look Lab Med Spa, we live by our motto: “Look Good, Feel Good, Do Good.” This philosophy embodies our commitment to helping you feel confident and beautiful while promoting kindness and positive impact. Our team of expert providers, trained in the latest techniques from Beverly Hills, brings this advanced knowledge directly to you. This ensures we deliver the highest level of skill, precision, and artistry, setting Look Lab apart as a leader in aesthetic excellence. We take pride in offering personalized treatments that focus on natural, refined results, always putting your best interests first. We go above and beyond to align with the values of patients who seek quality, service, and results that speak for themselves. At Look Lab Med Spa, we aren’t just another aesthetic provider; we are your partner in self-care and confidence. Discover what it means to truly look good, feel good, and do good with us.