Customer Care Supervisor

***No agencies or 3rd party Recruiters please. Thank you! *** Who we are: Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstones Mission, Vision & Core Convictions. We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. Who we are looking for: Location: Englewood, CO Compensation: $55-65k + bonus Key Responsibilities: Responsible for reinforcing confidence in CHLs ability to provide best-in-class care in mortgage loan servicing by active and effective listening, strong problem-solving skills, and using positive language skills Monitor and continually develop assigned team Engaging with other CHL team members as needed to fully resolve customer inquiries Ability to identify improvement opportunities both within and outside of the assigned team to mitigate future customer inquiries and improve overall customer experience Regularly interacts with customers to ensure full and complete resolution of customer inquiries Continuously improve knowledge base and skill set to ensure maximum level of customer satisfaction and world-class customer experience Perform other job-duty related issues as assigned What youll need to be successful: High School Diploma, GED, or equivalent experience Minimum 2 + years of leading a Contact Center Team(s) Minimum 2 + years of experience in mortgage servicing Minimum 2 + years of experience in Customer Service Bi-lingual skills a plus 2 + years of supervisor experience with leadership abilities Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills Strong problem-solving skills with solid analytical skills with the ability to exercise prudent judgment Exceptional organization and time management a must Comfortable being a team player Strong interpersonal skills in addition to verbal/written communication Ability to work through stressful situations professionally Attention to detail What we offer: Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus. What to do next: If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.