Implementation Manager

Role DescriptionWellTheory is looking for a passionate, results-driven Implementation Manager to launch our enterprise clients and set them up for long-term success as we scale. You'll own the end-to-end client implementation process, ensuring launches happen on time, requirements are met, and our programs successfully get into the hands of members.You'll serve as the primary project owner across every implementation, coordinating with client stakeholders (HR, benefits, wellness, medical directors, and technical teams) to translate contractual commitments into successful go-lives. This is a cross-functional role that collaborates closely with Sales, Product, Operations, Engineering, and Care — and reports to the Co-founder, Operations.What You'll DoOwn client implementation plans end-to-end, from kickoff through go-live and handoff to Client SuccessManage multiple concurrent implementations against aggressive timelinesGather business requirements and translate them into clear internal specsServe as the primary point of contact for client implementation stakeholdersCoordinate cross-functional workstreams across Sales, Product, Engineering, and CareAnticipate and resolve implementation risks with urgency and careContribute to playbooks and best practices as the Implementation function scalesQualifications5+ years of implementation, client onboarding, or program management experience, ideally in digital health, benefits, or adjacent B2B2C environmentsTrack record of delivering complex launches on time and within scopeRelationship-driven communicator who builds trust with clients at every levelStructured project manager who brings order to ambiguityAnalytical and detail-oriented with strong business judgmentHands-on, entrepreneurial mindsetAdaptable and resourceful with creativity in problem-solvingDeep empathy for the autoimmune experienceBeginner's mindset with a love for learningRequirementsAbility to navigate sensitive conversations with professionalism and empathyDrive accountability across teams that don't report to youComfortable working with data and analytics toolsAbility to stay calm under pressure in a dynamic, fully remote environmentBenefitsA team that genuinely cares about each other and the members we serveA fully remote company that gathers every year for an annual retreatA base salary range of $100,000 - $115,000 with meaningful equity and benefits