Resident Leasing Services Coordinator

Resident Leasing Services Coordinator Continental Real Estate Management, Inc. (CREM) is a leading and trusted property management and sales company in Central Pennsylvania.  CREM serves a diverse customer base including property owners, residents, and homeowner associations across a wide range of residence types: single family, multi-unit, and apartment complexes and commercial.  CREM is proud to offer high levels of customer service, quality workmanship, efficient workflow, and best in-class technology. We have served the area for over 38 years, we are growing, and we are looking for a Resident Leasing Services Coordinator that is seeking a fast-paced business operation that values hard work and honesty.  If you are passionate about property management and want to be part of an amazing team, this is the opportunity for you! Principle Responsibilities include but are not limited to: Resident Leasing Services Coordinator ($19-$21/hr based on experience) Establish and maintain a positive rapport with residents and clients. Answer incoming phone calls from residents, owners, or vendors; provide first level support to resolve needs. Respond to incoming emails, phone calls, or other inquiries from interested parties seeking to find rental housing or apartments. Maintain the tenant key area, providing keys to Maintenance Technicians and Leasing Agents as needed. Support the needs of any office walk-in customers. Support office operation, manage information within Appfolio, perform special projects to improve how the office functions. Create work orders based upon resident request. Monitor Leasing email and forward emails to the proper person. Monitor Maintenance email and forward emails to the proper person. Coordinate Freedom House daily activities and scheduling. Back-up support for Move-In & Move-Out Email Skills to be successful: Desire to succeed and excel with opportunity to advance and grow with the company. Ability to work independently on various projects; self-motivated. Ability to troubleshoot and problem solve. Make decisions and think on your feet in a busy environment. Ability to explain processes or next steps to customers. Meet deadlines; follow-through, complete activities and projects from start to finish. Ability to communicate effectively with many different customers and personalities. Multi-task various activities successfully. Work within a collaborative team environment and often perform work independently. Requirements & Qualifications Driver’s License Reliable vehicle Pass Background Check; Pass Drug Test Job Type: Full-time Pay: $19.00 - $21.00 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Experience: Customer service: 1 year (Required) License/Certification: Driver's License (Required) Ability to Commute: State College, PA 16801 (Required) Ability to Relocate: State College, PA 16801: Relocate before starting work (Required) Work Location: In person