Patient Financial Counselor

DescriptionBARROW BRAIN AND SPINEJob DescriptionPatient Financial CounselorJOB TITLE: Patient Financial CounselorDEPARTMENT: Business OfficeREPORTS TO: Revenue Cycle DirectorFLSA STATUS: Non-exemptJOB SUMMARY: Position interacts with patients for the purpose of collecting outstanding patient accountsTypical Physical DemandsProlonged sitting, standing, some bending, stooping and stretching and/or walkingEye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopier, fax machine, telephone, calculator, and other office equipmentNormal range of hearing and vision to record, prepare, and communicate appropriate reportsTypical Working ConditionsWork is performed in an office environment, with contact with patients, office staff, physicians, etc.Overtime as requiredJob Duties & Responsibilities Answers and handles telephone calls pertaining to outstanding account balances General filing as needed. Interacts with physician and/or his/her representative regarding problem patient outstanding account. Makes financial arrangements with patients for payment. Interacts with collection agencies as required. Defines and monitors budget payment programs, making sure that patients are complying with their agreements. Composes correspondence as required. Follows up on all Bankruptcy Accounts and Deceased Patient Account Processing, etc. Work new status in collection module on a regular basis. Follows up on mail return Mails form letters to patients to encourage payment of delinquent accounts. Confers with patients by telephone in attempt to determine reason for overdue payment, reviewing terms of credit policy Records information about financial status of patient and status of collection efforts Process patient receipts per BBS standards. Return all voice mail messages within a 24 hour period Attends staff meetings and participates in special committees Other duties and assignments as necessaryPerformance Requirements Reports to work regularly without undue tardiness Maintains positive attitude and demonstrates the utmost in professionalism Dresses appropriately and professionally Completes work accurately and in a timely manner Excellent oral, written & telephone communication skills, along with tact, diplomacy, and strong customer service orientation Prioritizes work activities and receives and assumes multiple job duties Maintains effective working relationships with physicians, administration, BBS staff members, and hospital personnel Requires flexibility to work occasional evenings or weekendsEducation & Experience Requires flexibility to work occasional evenings or weekends Prior experience in a private practice or hospital setting preferable Insurance billing experience utilizing CPT and ICD-10 coding Extensive background knowledge of the hospital admitting process High school or G.E.D.