Technical Support Specialist

Our customers rely on RedTrack to make critical business decisions based on their data. In this role, you will help ensure that their tracking works as expected, issues are resolved quickly and accurately, and every customer feels supported and confident using our product. Your work directly impacts customer trust, retention, and the overall quality of the RedTrack experience.TasksProviding troubleshooting and technical support to clients via e-mail and live chatAssisting with all cases of RedTrack clients and providing support by helping to identify various issuesSupporting clients in configuring accounts to ensure a successful customer journeyKeeping accurate notes and details on support requestsCommunicating with the team members regarding ongoing issuesDocumenting software problems for review and correct actionsTroubleshooting, first-level diagnostics, providing technical and product expertise to clients' queriesWorking cross-functionally with Product and Sales teamsRequirementsWhat we expectAbility to troubleshoot technical issues using structured approaches and logical investigation stepsStrong skills in explaining technical concepts clearly and simply to customers with different levels of technical backgroundExperience working with reports and dashboards, including validating data accuracy and identifying discrepanciesGood understanding of how web applications work, including tracking, data flow, and client-server interaction basicsAwareness of data privacy and data handling principles in a customer-facing environmentExperience with SaaS products; background in e-commerce and/or AdTech is a strong advantageFluency in English and at least one additional languageNice to haveHTML / JavaScript basicsExperience with advertising platforms (Meta, Google Ads, TikTok)Familiarity with tracking systemsBenefitsCompetitive compensation and stock option programFully remote setup with flexible working hours21 paid vacation days plus 10 personal paid holidaysPaid sick leave and maternity/paternity leaveA collaborative team culture built on ownership, clarity, and trustOpportunities for professional growth, experimentation, and real impactTeam offsites and conference trips - we love connecting offline too#J-18808-Ljbffr