UC Switchboard Representative

Guest Services Switchboard Operator Part time / Evening and weekends availability required Multiple venue locations: United Center General Responsibilities: As a switchboard operator, you will typically be the first-person guest speak with, leaving you with a great responsibility of providing callers with a productive experience. This is an excellent opportunity to learn how to conduct essential clerical work, and new duties may be assigned to you based on how well you perform. You will be working with people at every level of the organization from entry-level employees to upper management, so if you consider yourself to be a total people-person, then apply today. Demonstrated Skills: Answer all incoming calls, provide pertinent information to the caller and transfer the call to the appropriate source if requested Relay voicemails and other messages to the proper location within the organization, which may entail writing down the number of the person who called and providing it to the individual Perform various word processing responsibilities, which can include proofreading documents before they are sent out or updating the companys phone directory Record voicemail message for the company phone system, including messages stating when the office will be closed for holidays Perform routine maintenance on switchboard system or contact outside contractor to visit the office to fix the system when necessary Conduct other administrative tasks, including sending faxes, scheduling appointments, and making orders for more supplies Specific Duties: Answer all calls with a smile Maintain a fun, friendly, and safe environment Deliver outstanding customer service under a variety of circumstances Maintain a pleasant, friendly, and professional demeanor with guests and coworkers Document incidents and notify supervisors regarding issues that may require further attention Additional duties as assigned Qualifications: High school diploma Excellent speaking voice Superb customer service skills Knowledge of switchboards and phone systems Additional Information: Starting Pay Rate = $16.45 Brand: At Your Service, LLC Address: 1901 West Madison St. Chicago, IL - 60612 Property Description: United Center Property Number: 1