Client Care Specialist

Client Care SpecialistThe Client Care Specialist reporting into the Care Center Manager, is responsible for the delivery of professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations.Duties & ResponsibilitiesEnsure excellent customer service, interacting via telephone, email, and in-person.Build rapport and assist customers with product orders.Interact and provide information in response to inquiries about products and services.Determine client needs, offering possible solutions or follow-up as needed.Coordinate client service requests, to ensure delivery is in accordance with client expectations.Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.Ensure best practices processes and procedures on all administrative and operational activities within the department.Any other duties as assigned.Education, Training & QualificationsPost-secondary degree or diploma in a related fieldOne year experience working within customer service environment involving client careA high level of integrity, ethics, and compassion for the care of the deceased is required.Skills & AbilitiesTeamwork orientedStrong problem identification and solving skills.Ability to effectively communicate, verbally and written.Ability to multitask with multiple systems, while interacting with customersHighly motivated, energetic, and able to thrive in a fast-paced environment.Ability to build and maintain relationships with corporate departments, key business partners and customers.Working ConditionsRegularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motionProlonged periods sitting at a desk and working on a computer.Occasionally lifting/moving 100+ lbs.Regularly exposed to low/moderate/high noise environmentRegularly exposed to low/moderate/high heat environmentYou'll Love Working With Us BecauseThe People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!Our Core ValuesPeople FirstExceed ExpectationsHIT Honesty, Integrity, TrustBe Passionate and CaringContinuously ImproveWhat You Can Expect From UsGenerous salary and benefits package includes:3 national medical plans that pay 100% after the members' deductible and copays2 national dental plans that cover many services at no cost to the plan membersNational vision planCompany paid Life/ AD&D and LTD for all full-time employeesChance to purchase additional Life/AD&D coverage at discounted ratesCritical Illness, Accident and Pet insurance are offered as an employee's choiceTax savings account: HSA, Health and Dependent Care FSAs401(k) Retirement planPotential for Career GrowthEmployee Assistance ProgramPaid Holidays & Time OffA Sense of CommunityGreat Hearts & Minds Scholarship ProgramGateway Tuition Reimbursement Program