Production Associate

Job Description Production AssociateCertaPro Painters®Full-Time | Richmond, VA | Must be localAbout CertaPro Painters®CertaPro Painters® is a national leader in residential and commercial painting services. We deliver certainty—of quality, professionalism, and reliability—on every project. Our team takes pride in beautifying homes and businesses while providing an exceptional service experience.Position SummaryThe Production Associate ensures that each project is completed safely, efficiently, and to the highest standards. This role collaborates with Job Site Supervisors and supports Sales, and Office teams to ensure daily production operations, quality assurance, and customer satisfaction.ResponsibilitiesWork closely with Sales Associates to understand all aspects of jobs so you can hand off the jobs to the painters and monitor the project.Manage the customer interaction/communication after the sale.Ensuring non-sales related aspects of projects are complete and ready for production, including assisting customers with color selection, coordinating and/or confirming schedule and other aspects of projects that delay start.Order and pickup paint/supplies for projects when necessary.Ensure painters provide daily updates on current painting project.Perform quality assurance site visits. Ensure jobsites are clean and painters are properly branded.Conduct final walkthrough to ensure successful completion of the job.Handle customer call backs and complaints.General office duties.Provide marketing support, i.e. follow up on leads, book estimate appointments, distribute marketing materials.Qualifications and SkillsMinimum of a High School diploma or equivalent.Exceptional communication skills with a friendly, positive demeanor.High attention to detail, strong work ethic and results driven.Basic computer skills. Proficiency in Microsoft Office programs.Proven record of ability to set, meet and exceed goals.Unrestricted driver's license and clean driving record. Position will travel to and from job sites on a regular basis.Ability to work Monday-Friday with some Saturdays and some nights depending on the project.You're a Great Fit If...You're Organized and Detailed: You urgently take pride in following up to ensure nothing falls through the cracks.You're Friendly: You like interacting with customers, co-workers and field crews.You're a Team Player: You're happy to jump between job sites depending on where the team needs you most.You're Physically Active: You are comfortable standing/walking for periods of time and can lift up to 50 lbs.Benefits & CompensationSalary range $25k-$35kHealth, Dental, Vision InsuranceCompany car (personal use)Company cell phone, tablet and laptopProfit SharingBonus based on performancePaid VacationFree uniformsFlexible scheduleTraining with opportunities for professional development and advancementPosition DetailsLocation: Richmond, VA 23238 MUST BE LOCALSchedule: Full-time; occasional on-call availabilityWork Environment: Multiple residential and commercial project sitesCompany DescriptionAt CertaPro Painters, we take pride in delivering certainty to our clients. We are the largest residential and commercial painting franchise in North America and have been in business since 1992. Our team is made up of dedicated professionals who are committed to helping our clients beautify their homes and buildings.Company DescriptionAt CertaPro Painters, we take pride in delivering certainty to our clients. We are the largest residential and commercial painting franchise in North America and have been in business since 1992. Our team is made up of dedicated professionals who are committed to helping our clients beautify their homes and buildings.