Staff Program Manager - Professional Services

Overview Come join US Sales supporting the Global Business Solutions Group (GBSG) as a Staff Program Manager for the Professional Services Organization. The Professional Services Team enables Accountants, Partners, and Mid-Market Customers to successfully embrace, use, and recommend the Intuit Ecosystem through our strategic consulting, technology/product expertise, and implementation/integration strategies. The Staff Program Manager candidate will have a proven track record of driving complex, cross-functional Professional Services engagements in a fast-paced environment. Working directly with Customers, Partners, Sales Engineers, and others across the organization to develop, lead, and drive programs that allow us to deliver our services to customers in a timely manner and within budget. What you'll bring 7+ years relevant work experience in program/project management roles in professional services, sales, technology, or operations, preferably in a SAAS-based technology company Strong technology and business experience, preferably working with Partners and Customers Demonstrated communication and collaborative skills with ability to influence and work cross-functionally Excellent written and verbal communication skills; ability to communicate technical and other findings across organizational levels to both technical and non-technical audiences Self-motivating, tenacious and balanced individual who brings a ‘can do’ mindset Partner and customer focused, with a passion for delivering the best possible customer experience Ability to manage multiple projects/programs at the same time within a fast-paced environment Ability to travel based on business needs How you will lead Lead Professional Services projects/programs across all phases of planning, implementation and migration. Create, optimize and drive schedules and project plans across cross-functional teams, partners, and customers Strong written and verbal communication that conveys appropriate level of information concisely given subject and audience. Communicate equally well with technical and non-technical personnel Anticipate, recognize, and work through resistance or setbacks, work well with others when conflicts arise, ensure alignment with objectives and ensure the project is on schedule, within budget, with quality outputs Effectively execute issue and risk management, building structured cross-group schedules, meeting arrangements, tracking dependencies and milestones, and communicating overall project status Work cross-functionally and connect all the pieces of the program by thinking end-to-end, while leveraging all available assets to solve problems and create value for both short and long Contribute to improvements in our Professional Services program/project management processes and operating mechanisms to continuously improve our ability to deliver value Exceptional planner who is highly organized with attention to detail, self-directed, efficient and able to manage complex programs and multiple priorities at the same time and in a timely manner Drive regular operating mechanisms to provide progress updates on Professional Services engagements, sharing insights and learnings to help shape future experiences