Customer Engagement Lead

Position Title: Customer Engagement Lead - Consultant role Duration: 6 months Employment Type: Contract role on W-2 through A&B Talent Location: Roswell, GA Work Arrangement: Remote within the US (average 5 hours per week) Payrate: $70.00 - $75.00 Client Info / Who they are: Above and Beyond Talent Acquisition is proud to represent our client, a global leader in providing essential products trusted by millions of people every day. From personal care to professional solutions, their innovative and sustainable offerings improve the health, hygiene, and well-being of families and communities worldwide. With a presence in over 175 countries and a portfolio of beloved brands, they deliver superior value and performance. Guided by a legacy of over a century of excellence and a commitment to responsible business practices, their dedicated team works tirelessly to meet the evolving needs of consumers, making a positive impact where it matters most. Who we are looking for / Requirements: Bachelor’s degree; Master’s preferred in Business, Strategy, Communications, or related field 7–10 years of experience in communications, marketing, customer engagement, experience strategy, or enterprise communications Salesforce Marketing Cloud Engagement (formerly Pardot) Proven ability to craft customer-centric messaging and improve communication processes Strong stakeholder management and cross-functional collaboration skills Proven track record of leading strategic initiatives with measurable business impact Experience building enterprise capabilities and leading cross-functional transformation Performance Objectives / What you'll be doing: Build and lead a multi-year customer engagement strategy aligned to business growth, transformation, and customer journey priorities. Translate customer insights into engagement frameworks that drive loyalty, retention, and revenue. Partner cross-functionally to embed customer-centric engagement into business planning and execution. Develop and oversee customer communications across key journey moments, including launches, policy updates, pricing, and strategic initiatives. Shift messaging from transactional to strategic, ensuring relevance, consistency, and alignment with brand voice. Apply journey mapping, service design, and automation to deliver scalable, personalized experiences. Own engagement KPIs (retention, NPS, revenue impact, and engagement metrics) and drive continuous improvement through analytics and testing. Lead change communication strategies, stakeholder alignment, and internal readiness for enterprise initiatives. Train and mentor teams on customer-centric communication, brand voice, and engagement best practices. Establish governance models, approval processes, and enterprise engagement capabilities to scale and optimize customer engagement. Perks of working with us / What we offer: Eligibility for Health, dental and vision insurance Participation in Company 401K plan w/ Employer Match The salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. “Above and Beyond Talent is an equal opportunity employer and staffing firm.”