Logistics support - Dispatcher

Position NameLogistics Support - DispatcherClientWater Treatment IndustryLocationArlington TX, US 76006Duration7 month contractPay Rate$19.00/hr on W2ShiftDay Shift (Mon - Fri)• Description:Essential Functions/Responsibilities:o The Dispatcher-SDI coordinates/monitors SDI Service Operations. Performs all tasks in a manner that reflects the company's commitment to service, readily assisting both internal and external customers at every available opportunity.o Endeavors to maintain harmonious relations with customers at all times.o Coordinates activities with Service Technicians and appropriate department Managers including Plant Managers or their designated representatives.o Acts as an information source for company Managers on field information.o Receives customer requests for service.o Acts as the first step in creating the service call and schedule.o Gathers pertinent information - determines type of equipment, necessary supplies and test equipment required to execute the service call.o Receives and processes salt/chemical orders from Sales, Service, and customers.o Dispatches Service Technicians and equipment from Service Center or diverts equipment in route, if necessary, to the appropriate job sites.o Maintains contact with Service Technicians and customers while on duty to ensure 100% accountability.o Maintains various records and logs. These may include, but are not limited to, daily productivity reports, time logs and various schedules.o Alerts all pertinent Managers to developing field situations and customer related call ins.o Requires transfer of information at shift change.o Enters job specific data into the computer.• Requirements:Qualifications/Requirements:o HS Diploma or GED Equivalento 3-years work experience demonstrated Customer Service skills.o Proficiency in Microsoft Office (Word, Excel, Powerpoint, SAP) Proficient keyboarding skills.o Eligibility Requirements:o Ability and willingness to support services to include but not limited to industrial facilities, manufacturing facilities, and power industry facilities.o Ability and willingness to work alternate work schedules.o Ability and willingness to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Desired Characteristics:o Associates Degree in Business or Science highly desirable.o College coursework Chemistry eight hours preferred.o 1 year work experience in Dispatch for a Service Industry desirable.o 1 year work experience with multi line telephone and two-way radio communications desirable.o Working DOT knowledge.o Experience with Water Treatment Industry in Logistics or Services.o Desired Work Traits.o Clear Thinker-ability to identify and prioritize action items quickly and efficiently.o External Focus-Considers impact of actions and decisions on customers, industry, and public viewpoint. Measures performance through customer perception.o Continuous Learner-strives to increase knowledge, skill and experience in function and industry.o Excellent demonstrated professional communication skills-verbal and written.o Teamwork skillso Ability to apply to carry out instructions furnished in written, oral, and diagram formo Troubleshooting and problem-solving skills