Remote personal injury training supervisor

Remote personal injury training supervisor We are seeking an experienced and motivated Personal Injury Trainer / Supervisor to join our growing team. In this role, you will be responsible for training, coaching, and overseeing a team of intake specialists and case managers handling personal injury matters. This is a key leadership position focused on improving team performance, ensuring quality client interactions, and maintaining operational efficiency.Key ResponsibilitiesTrain new hires on personal injury processes, case intake procedures, and client communication standardsDevelop and implement training materials, scripts, and performance guidelinesMonitor team performance, calls, and case handling to ensure quality and complianceProvide ongoing coaching, feedback, and performance evaluationsIdentify areas for improvement and implement strategies to increase productivity and conversion ratesWork closely with management to refine processes and optimize team efficiencyAssist in onboarding and continuous development of team membersQualifications2+ years of experience in personal injury (intake, case management, or legal support)Previous experience in training, coaching, or supervising a teamStrong understanding of personal injury workflows and client intake processesExcellent communication and leadership skillsAbility to manage and motivate a remote teamHighly organized with strong attention to detailComfortable working in a fast-paced, performance-driven environmentPreferred QualificationsExperience working with U.S.-based law firmsFamiliarity with CRM/case management systemsWhat We OfferFully remote positionCompetitive compensation based on experienceOpportunity for growth within a rapidly expanding organizationCollaborative and supportive team environment#J-18808-Ljbffr