Help Desk/Support Engineer
Job Title: Help Desk/Support EngineerLocation: Palo Alto, CABill Rate: 110Duration: 273Summary Of JobThe Endpoint Engineer is responsible for the design, implementation, and ongoing management of the organizations device ecosystem. This role focuses on automating the lifecycle of hardware and virtual desktops to ensure a seamless, secure, and "zero-touch" experience for our global workforce. You will serve as the subject matter expert for Apple and Windows management and our cloud desktop infrastructure.Must-have/Required SkillsMinimum 3–5 years in an Endpoint Engineering or MDM-focused roleProven experience managing both macOS and iOS at scale via Jamf ProExperience managing Windows environments through Microsoft Endpoint ManagerHands-on experience with Amazon WorkSpaces administrationExperience deploying and managing a Bring Your Own Device (BYOD) program for personal mobile phones (iOS/Android)Ability to write and debug Bash and PowerShell scripts from scratchUnderstanding of Okta or Azure AD (Entra ID) as it relates to device enrollment and SSOBachelors degree in Computer Science, IT, or equivalent professional experienceNice-to-have SkillsRelevant certifications (e.g., Jamf 200/300, Microsoft MD-102, or AWS Certified Cloud Practitioner)Experience deploying Glean or similar AI-powered enterprise search platforms, including connector configuration, SSO integration (Okta/Azure AD), and end-user onboarding at scaleFamiliarity with deploying Claude Code or GitHub Copilot to engineering teams including managing licensing, IDE plugin distribution via MDM (Jamf/Intune), and API key or credential management through secure vaulting solutionsExperience rolling out AI desktop or productivity agents such as Claude Cowork, including packaging and silent deployment, managing update cadences, and coordinating with IT Security to ensure compliance with data handling policiesUnderstanding of the endpoint and identity considerations unique to AI tools: network allowlisting for LLM API endpoints, DLP policy tuning for AI-generated content, user provisioning workflows, and communicating rollout plans across IT, Security, and end-user teamsKey Responsibilities And Duties Unified Endpoint Management (UEM)Perform daily upkeep, system maintenance, and regular patch management for all managed endpoints to ensure security and stabilityServe as the final point of contact and subject matter expert for service desk escalations related to complex endpoint issuesArchitect and maintain the Jamf Pro environment for all macOS and iOS devices. Manage configuration profiles, policies, and patch managementLead the administration of Microsoft Intune, ensuring robust policy application, security baselines, and application deliveryManage Apple Business Manager (ABM) and Windows Autopilot to deliver a true zero-touch deployment experienceVirtual Desktop Infrastructure (VDI)Administer and optimize Amazon WorkSpacesManage WorkSpaces directories, custom bundles, and image creation/maintenanceTroubleshoot connectivity and performance issues within the AWS ecosystemAutomation & EngineeringDevelop and maintain sophisticated scripts in PowerShell and Bash to automate manual tasks and integrate system APIsBuild and maintain a library of packaged software (dmg, pkg, msi) for silent deploymentImplement automated reporting for hardware inventory, license compliance, and security auditingSecurity & ComplianceEnforce endpoint security standards, including FileVault/BitLocker encryption and EDR agent healthPartner with Security teams to remediate vulnerabilities across the endpoint fleetTechnical EnvironmentApple (macOS & iOS): Jamf ProWindows & Android: Microsoft Intune / Endpoint ManagerVirtual Desktop: Amazon WorkSpaces (AWS)Scripting: PowerShell, Bash, Python