Buyer Account Manager - Mobile

JOB SUMMARYAs a member of our Premier Buyer Account Management Team, the Buyer Account Manager - Mobile will drive GMV growth by servicing a group of large B2B mobile buyers. The Buyer Account Manager - Mobile will be responsible for supporting and growing mobile buyers by applying their experience in secondary-market mobile B2B sales, operations, and buyer management. Additionally, this individual will work cross-functionally with our seller account management, product, sales, marketing, and operations teams to provide further operational support. This person would report directly to the Vice President of Buyer Growth.ESSENTIAL JOB DUTIES AND RESPONSIBILITIESManage a cohort of large mobile buyers ("Premier" buyers) currently purchasing on B-StockBe a hyper-responsive single point of contact for Premier mobile buyersDrive cohort GMV, bidding activity, and dispute resolutionDevelop a comprehensive understanding of B-Stock's business model, platform, solutions, and valueDevelop an in-depth knowledge of every B-Stock mobile marketplace, including inventory condition, schedules, inventory sources, individual facilities and their variances, inventory forecasts, and any other detail related to mobile transactions.Execute buyer outreach via phone call, email, and textEnsure successful transactions by providing excellent and consistent day-to-day operational support to buyers. Solve issues and remove barriers related to payments, shipping, or other services as neededWork closely with Seller Account Management, Product, CS, and other teams to resolve issues, identify improvement opportunities, and implement new processes for an improved Premier mobile buyer experienceReporting and analysis of large buyer acquisition and activity. Maintain Salesforce records for buyersMaintain constant awareness of the overall mobile industry, specifically secondary mobile markets, competitor activities, and challengesExceed operational metrics: Total cohort buyer spend, buyer transaction growth, churned buyer rate, dispute rateDrive buyer onboarding: Successfully convert mobile prospects into active registered bidders by delivering demos, education, and high-touch platform supportUp to 20% travel expectation, including relevant mobile trade shows, buyer visits, and more.RESPONSIBILITIES, MINIMUM QUALIFICATIONS & JOB SKILLS3+ years of experience with Enterprise B2B Liquidation Sales or Account Management in the Mobile secondary marketCoachable and can work well independently and collaborativelyOutgoing and personable disposition, eager to create new relationships, not afraid to call peopleAbility to manage expectations and drive the behavior of people with strong personalitiesExperience with, and/or an understanding of the marketplace business modelExcellent executive function, follow-through, and resilience.Persuasive verbal communication skillsProven ability and willingness to work with tight deadlines and quick response timesProficient in MS Office or G-Suite, Salesforce.com, and other CRM platformsThe ability to think creatively and find solutions to problemsExperience managing a revenue target and quotaPREFERRED QUALIFICATIONS Knowledge or Understanding of B2B e-commerce, ERP (enterprise resource planning), logistics software solutions, or SaaS (Software as a Service)Experience working in a start-up-like environmentDesire to work in a detail-oriented environment with large transactionsCollege degree in Business, Marketing, Supply Chain, Finance, or related field, or equivalent relevant experienceThe pay rate for this role will range between $75,000 to $86,000, per annum. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity.EMPLOYEE BENEFITSCompetitive compensation packages, including bonus and optionsMedical, Dental, and Vision benefitsPaid Time Off, telecommuting, and matching 401(K)Support for continuing educationTeam offsites, social events, and extracurricular activities are a stapleSnacks, drinks, and the occasional box of donutsTHE COMPANYB-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today's top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses.While the amount of returned and overstock inventory continues to grow, there is also growing pressure on retailers and consumers to adopt a more circular economy and keep products in use as long as possible. Accordingly, the need for re-commerce solutions - to find products a second life - has never been greater! At B-Stock we're proud to play a large part in powering resale, reuse, and the circular economy through our platform: annually we sell over 130 million items across all categories and conditions, equating to 400 million pounds of inventory.We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. With hundreds of thousands transactions completed annually, B-Stock gives buyers a simple and direct way to buy valuable products directly from retailers and offers sellers a technology-driven replacement for traditional resale methods, while boosting operational efficiency, recovery rates, and cycle time.Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come.For more information, visit bstock.com/careers/OUR VALUESMake Each Dollar CountWhether it's the recovery amount or a buyer's budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.Take Our Work Seriously, Not OurselvesEverything at B-Stock continues to grow - everything but our egos, that is. We're not afraid to let loose and laugh (often at ourselves).Do The Hard Things Today That Will Pay Off TomorrowWe're willing to sacrifice and endure, fail and adapt to reach our long-term goals.Use Trust As The Best Measure Of SuccessThe trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won't succeed.Find Strength In NumbersUse our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on "protected categories," B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock.