Business Systems Analyst

Title: Business Systems AnalystLocation: RemoteDuration: 12 MonthsOverviewThe Business Systems Analyst (BSA) will support client's enterprise Identity & Access Management (IAM) transformation. This includes:WIAM migration activities (metadata and certificate updating, coordination with client applications, etc)PingFederate to PingOne Advanced Identity Cloud (AIC) modernizationAccess governance improvements (who has access to what, and why)Cross?platform identity initiatives spanning Security ServicesThis role bridges business needs and engineering delivery by ensuring work is clearly defined, well documented, properly tracked, and delivered with strong testing and governance.Support identity initiatives that commonly require:SAML certificate lifecycle coordinationSAML = Security Assertion Markup Language (a standard for single sign-on)Coordinating certificate rotation across multiple applications, environments, and vendorsTracking owners, dates, dependencies, and cut over steps in structured trackers (e.g., Excel)SAML connection migration planning and execution supportHelping move Identity Provider (IdP) connections from legacy federation to modern platformsIdP = Identity Provider (system that authenticates users)Migration readiness and execution trackingRequirements capture, integration mapping, status reporting, and risk/dependency managementDocumentation at scaleMaintaining living runbooks and migration guidance in ConfluenceKeeping Jira work items audit-ready with clear ownership and due datesKey ResponsibilitiesIAM Program & WIAM Migration SupportSupport engineering teams migrating PingFederate connections to PingOne Advanced Identity Cloud (AIC) and Microsoft Entra IDEntra ID = Microsoft's cloud identity service (formerly Azure AD)Track milestones and deliverables across workstreams, including:Certificate updates and expirationsRBAC updatesRBAC = Role-Based Access Control (access is granted by role)Compliance-driven tasks and evidenceCoordinate dependencies across multiple IAM workstreams to prevent bottlenecksConduct impact analysis of technology changes on business processes and IAM systemsProvide system and business process support across multiple IAM program engagementsBusiness Analysis & Delivery CoordinationPlan, elicit, capture, analyze, and validate requirements for IAM initiatives:Business requirements (what is needed)Functional requirements (what the solution must do)Technical requirements (how it integrates and operates)Document and assess current-state IAM processes, integrations, and access modelsMaintain rigorous Jira notes including:Ownership, due dates, constraints, risks, dependencies, and decisionsMaintain accurate, iterative Confluence documentation for all IAM projectsAssist with data models and interface specifications where needed for IAM systemsLog system and process changes using approved change management tools (e.g., FastTrack)Ensure IAM changes are properly tested before deploymentCoordinate UAT and functional testingUAT = User Acceptance Testing (business confirms the solution meets needs)Meeting & Stakeholder ManagementFacilitate discussions between engineering, security architecture, business stakeholders, and program leadershipSupport collaborative system and data design sessions with users and technical teamsCoordinate meetings responsibly (e.g., avoid conflicts with Agile ceremonies)Summarize meetings with clear action items and track accountabilityPresent complex IAM options and tradeoffs in a clear, decision-supporting way??? Quality, Documentation & GovernanceEnsure IAM changes and access-control updates are properly authorized by managementHandle confidential identity-related information professionally and securelySupport compliance needs, including IAM controls, audit readiness, and certificate expiration managementEnsure documentation is clear, complete, current, and aligned to corporate standardsAdhere to corporate policies, procedures, and IAM governance requirementsRequirementsCore Experience (Required)Proven experience (1+ years) as an IT Business Analyst / Business Systems Analyst supporting complex corporate environmentsExtensive experience with large scale migrations or updates across multiple organizations and third party vendorsHands-on experience with IAM concepts and platforms, such as:Federation and SSOSSO = Single Sign-On (one login for multiple apps)SAML and certificatesRBACDirectory technologies (e.g., LDAP/AD concepts)Strong understanding of SDLC and testing methodsSDLC = Systems Development Life Cycle (planbuildtestdeploysupport)Demonstrated ability to manage and track multiple simultaneous workstreams with high attention to detailTechnical & Analytical Skills (Required)Strong Excel skills for tracking plans, owners, timelines, and dependenciesAbility to review/analyze data sets and system outputs; familiarity with ODBC is a plusODBC = Open Database Connectivity (standard way to connect to databases)Ability to produce process documentation that is structured and easy to followStrong experience with Scrum/Agile delivery tools (e.g., Jira and Confluence)Behavioral & Professional (Required)Strong stakeholder management and the ability to influence with data-driven reasoningHighly organized multitasker with attention to detailEnergetic, engaging, and collaborative working styleDemonstrates professionalism and ethical conduct in all interactionsEducation / BackgroundBA/BS in Business, Computer Science, or related field OR equivalent experience (e.g.,10+ years comparable experience)Compliance familiarity (security, audit, access control) strongly preferredPrior experience in Identity & Access Management, Security, or similar fieldProducts & Tools (Required vs. Nice to Have)Required (Day 1 Readiness)Jira (work tracking, user stories, acceptance criteria)Confluence (documentation, runbooks, migration guidance, decision logs)Servicenow (ticketing and request flows)Excel (tracking owners, dependencies, milestones, certificate rotations, cutover plans)SAML / certificates (baseline understanding of certificate rotation impacts and coordination)Working knowledge of at least one identity platform:PingFederate (legacy federation) and/orPingOne Advanced Identity Cloud (AIC) and/orMicrosoft Entra IDNice to Have (Accelerators)Visio / Miro (process flows, integration diagrams)Splunk familiarity or other log query experienceSharePoint (document management / collaboration)Microsoft Project / Project Server (formal project plans and dependencies)Change management tooling (e.g., FastTrack)Scripting familiarity (e.g., Python) for light automation or data validationeCommerce domain exposure (rare, but beneficial in some integration scenarios)Certifications (Preferred vs. Nice to Have)PreferredSecurity/IAM adjacent certification (any of the below are helpful)CISSPSecurity+ (baseline security knowledge)Identity-focused training/certificates (Ping/Microsoft identity learning paths)Nice to HaveCBAP / CCBA (IIBA Business Analysis certifications)CBAP = Certified Business Analysis ProfessionalCCBA = Certification of Capability in Business AnalysisAgile certification (CSM, PSM, or equivalent)CSM = Certified ScrumMasterPSM = Professional Scrum MasterCloud fundamentals (Azure fundamentals or similar)Testing certifications (ISTQB or equivalent)ISTQB = International Software Testing Qualifications Board