Front Desk

Job Description Candlewood Suites - Louisville Fair/Expo is seeking a friendly and organized individual to join our team as a Front Desk representative. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and welcoming experience from check-in to check-out.ResponsibilitiesGreet guests warmly and assist with check-in and check-out proceduresAnswer phone calls and respond to guest inquiries promptly and professionallyManage reservations and maintain accurate guest recordsCoordinate with housekeeping and maintenance to ensure guest satisfactionHandle guest complaints or issues, escalating when necessaryMaintain a clean and organized front desk areaProcess payments and handle cash transactions securelyRequirementsPrior experience in a front desk or customer service role preferredExcellent communication and interpersonal skillsAbility to multitask and remain calm under pressureBasic computer skills and familiarity with reservation software a plusReliable and punctual with strong attention to detailAbility to work various shifts including weekends and holidaysBenefitsCompetitive compensation packageOpportunities for professional growth and developmentSupportive and friendly work environmentEmployee discounts on hotel staysAbout the CompanyCandlewood Suites - Louisville Fair/Expo is part of the Candlewood Suites brand, known for providing comfortable, affordable extended-stay accommodations with a focus on customer satisfaction. Located in Louisville, KY, our property serves business and leisure travelers alike, offering a welcoming atmosphere and excellent amenities to make every stay memorable.```