Customer\1- US Remote

Customer Experience SpecialistLocation US RemoteJob DescriptionMust have E&U Domain experienceExpert knowledge: Provide specialized insights in CSS (Customer/1), Service order and Billing.Application Development: Design, code, test, and debug mainframe applications using COBOL, JCL, DB2 and CICS.Project Collaboration: Work closely with business analysts, business team and project managers to understand requirements and implement solutions.Data Security & Compliance: Ensure adherence to financial regulations and data security policies.Documentation: Assist with project documentation and training materials.Liaison: Coordinate with support teams to ensure timely issue resolution.Knowledge Maintenance: Developing and maintaining an understanding of customer-specific business environments and service level agreements.Problem Resolution: Identifying and resolving customer problems using defined procedures and documenting troubleshooting efforts.