Cafe Retail Sales Associate-HRC Orlando Hotel Retail

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefitsJob DescriptionThe Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).Greeting guests.Answering questions - accurately and politely.Answering the phone.Making proficient sales transactions - using a point-of-sale system.Handling cash and other forms of payment.Maintaining proper cash drawer balances.Directing guests to areas/restrooms.Demonstrating impeccable product knowledge.Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).Maintaining a clean and organized store.Maintaining proper product stock levels – through retail pulls & inventories.Displaying Retail product – through HRC’s visual display standards.Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.Assuring the complete satisfaction of each and every guest.Creating memorable experiences.Entertaining guests to create “Raving Fans”.