Field Service Technician II

Job TypeFull-timeDescriptionJob Location Orlando/TampaBoston Document Systems (BDS) redefines today's office with highly innovative and cutting-edge equipment solutions that maximize printing, copying and document production efficiencies for clients nationwide. We have redefined preventive maintenance and how to maximize system uptime incorporating unique hardware/software solutions creating an unbeatable new level of reliability, service, diagnostics, and repair. Our market presence is defined and our strategies uniquely optimal with tremendous momentum.The OpportunityBDS is looking for a dedicated Field Service Technician to join our thriving team. As Field Service Technician you would be providing excellent customer service to our clients within a dedicated territory regionally within Southern CT and the surrounding areas.To be successful in this position you should be a team player, highly organized, and have proficient computer skills, an understanding of electromechanical copier equipment and troubleshooting skills.Your Impact at BDSExtend outstanding support by meeting customers' needs on timeInvestigate and resolve advanced, high-level maintenance and repair issuesManage accurate inventory of tools, parts, and suppliesAdvise customers on equipment operation and maintenanceAssemble deliver and install machines as per specifications with hand and power tools and measuring devicesRun machines to test parts functionalityConduct preventive maintenance and calibrations of office equipmentTroubleshoot equipment and identifying malfunctions as well as causeProvide customer service onsite and remotely assisting clients with their concerns.Work closely with the Systems Support and Installation manager to perform remote technical fixes and installations of printer/MFP systems.Be a strong 'face' for BDS, giving an excellent first impression during the installation process.Deliver customer-centric service for the installation of small, medium, and large printer/MFP installations.Perform technical user training for end users, with the expectation that end users will be able to efficiently utilize their printer/MFP equipment at the end.Provide detailed analysis and resolution of customer and machine service scenarios. Requirements What You will Need to be SuccessfulMinimum of a high school diploma or G.E.D equivalent requiredValid driver's license required, with a solid driving record and vehicle insuranceReliable VehicleAbility to drive 2 hours, where service may be required outside of the general area or assigned territory3+ years of experience required in maintenance, troubleshooting and repair of copier/printer office equipmentExcellent Communication Skills, verbal and writtenCan-do Attitude and a willingness to learn What BDS Brings to the TableCompetitive compensation -commensurate with experienceMedical, vision, dentalSupplemental Insurance optionsPet Insurance & Legal plan coverage optionsGenerous paid time off (PTO) programEmployer paid Life Insurance401(k) plan with company matchProfessional developmentCompany Outings and Events Company Website: Bdsdoc.com This job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Our company believes that a team with diverse talents and experiences helps us deliver high quality, creative, and innovative services to our clients and fellow employees. We are committed to recruiting and retaining a workforce where all feel safe and valued, the uniqueness of every individual is respected, all are encouraged to participate and contribute, and all have equal access to opportunities. Boston Document Systems is an equal opportunity employer.