Help Desk Agent - Night

What You'll DoAs a valued member of the Enterprise AI Support team, you will:Provide world-class support through customer tickets, ensuring timely and accurate resolutions.Troubleshoot issues remotely using internal dashboards and generative AI tools.Identify opportunities to enhance systems, efficiency, and customer experience.Collaborate cross-functionally and share best practices to strengthen the knowledge base.Continuously learn and adapt to emerging technologies.These roles are night shift, 11P-8A. Please note this is a 24x7x365 help desk so candidates will be expected to work a weekend shift and holiday work will be required on a rotating basis.Basic QualificationsMinimum 1 year of experience in a help desk, technical support, or customer support roleHigh School Diploma or equivalentFlexibility to work a rotating schedule (evenings, weekends, and holidays as needed)Strong written communication, analytical thinking, and multitasking skillsUS Citizen with the ability to obtain a secret security clearanceIAT level I certification (A+ or Network+) or able to obtain within 3 monthsPreferred QualificationsTechnical or customer support experience in a digital or SaaS environmentProficiency with Salesforce, Datadog, Notion, Stripe, or RetoolFamiliarity with SQL, Splunk, Domains, Chrome Developer Tools, and JSONPost-secondary education in Technology, Computer Science, or a related field an assetTech-savvy, with the ability to learn and apply new tools quicklyExcellent problem-solving and decision-making abilitiesProfessional SkillsAnalytical and solution-oriented mindsetExcellent communication and interpersonal skillsAdaptability and flexibility in a fast-paced environmentHigh attention to detail and precision in troubleshootingTeam player who thrives in a collaborative, high-performing environmentCompensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.EEO RequirementsIt is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.Physical RequirementsThe physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.Disclaimer