SCR PSA Opt 6 - Call Center Floor Supervisor 8:00 - 4:30 shift, Rotation B1

Job Requisition ID: 53911 Closing Date: 03/31/2026 Agency: Department of Children and Family Services Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015 Skill Option: Health and Human Services Bilingual Option: None Salary: Anticipated Starting Salary $8,281 - $10,000 Monthly Job Type: Salaried Category: Full Time County: Sangamon Number of Vacancies: 1 Bargaining Unit Code: None Merit Comp Code: Supervisory Exclusion from RC063 Collective Bargaining Coverage A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one. Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home. No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. Essential Functions As State Central Register Call Center Supervisor, directs the operations of the State Central Register Call Center for assigned shift. Serves as full line supervisor Establishes and implements an SCR-based program of staff development and training for subordinate staff. Evaluates and approves reports of calls received Attends and provides input into supervisory and administrative staff meetings to discuss and recommend policy and procedure changes Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above Minimum Qualifications Requires a master's degree in social work or a related human services field (child, family, and community services, criminal justice, criminal justice administration, early childhood development, early childhood education, elementary education, guidance and counseling, home economics-child and family services, human service administration, human services marriage and family therapy, law enforcement, master of divinity, mental health counseling, pastoral care, pastoral counseling, psychiatry, psychiatric nursing, psychology, public administration, rehabilitation counseling, secondary education, social science, social services, sociology, and special education) from a recognized college or university. Requires three years of progressively responsible administrative child welfare experience with an MSW OR four years of progressively responsible administrative child welfare experience with a master's degree in a related human services field. Preferred Qualifications Prefers 2 years of supervisory experience leading a team of professional staff. Prefers professional experience evaluating program and personnel performance. Prefers 2 years of professional experience working in a call center environment. Prefers professional experience working in a 24 hour/7 day per week operation. Prefers professional experience conducting quality review. Prefers professional experience conducting staff training. Prefers professional experience in multi-tasking with multiple system applications. Conditions of Employment Requires a valid driver's license and ability to travel Requires ability to pass a background check The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description About the Agency DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus. As a State of Illinois Employee, you will receive a robust benefit package that includes the following: A Pension Program Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance 3 Paid Personal Business Days annually 12 Paid Sick Days annually (Sick days carry over from year to year) 10-25 Days of Paid Vacation time annually - (10 days in year one of employment) Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable) 13 Paid Holidays annually, 14 on even numbered years Flexible Work Schedules (when available dependent upon position) 12 Weeks Paid Parental Leave Deferred Compensation Program - A supplemental retirement plan Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP) Federal Public Service Loan Forgiveness Program eligibility GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans 5% Salary Differential for Bilingual Positions Commuter Savings Program (Chicago only) For more information about our benefits please follow this link: Headquarter Location: 2200 Churchill Rd, Springfield, Illinois, 62702 Work County: Sangamon Shift: 8:00 am- 4:30 pm Rotation B1 Supervisor: Trista Cox Agency Contact: Shane Power Email : Shane.M.Power @illinois.gov Phone #: [phone removed] Posting Group: Social Services The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: [email removed] [email removed] Employment Type: Full Time