Mission Coach

The Mission Coach implements and delivers short-term case management services, and training for Goodwill South Florida staff through regular in-person or virtual meetings to assess needs, and progress, while providing support, and offering encouragement. The Coach helps staff strengthen problem-solving skills, develop life skills, set priorities, and identify personal values. The Mission Coach service addresses fragmentation within the social services system by utilizing a holistic, whole-family approach that is foundational to Goodwill’s wrap-around services for staff and their families. The Mission Coach supports participants in preparing for long-term success through employment readiness, financial management, future planning, and education. In addition, the Coach networks with external resources to promote Goodwill’s programs, manage community outreach, and build strong relationships with stakeholders to ensure cross referrals, working with minimal supervision and exercising self-direction to achieve organizational goals.Essential Duties and Responsibilities:Provide career navigation, coaching, and stabilization services to support participants in advancing toward educational and employment goals.Deliver holistic, comprehensive, strengths-based short-term case management using a whole-family approach.Conduct comprehensive strength discovery assessments to identify participants’ strengths, family support, academic challenges, risks, and barriers across multiple life domains (individual, family, school, and community).Develop individualized short- and long-term goals, action plans, and progress monitoring strategies aligned with assessment results, including applicable PYDI tools.Meet with participants on a weekly or bi-weekly basis, in person or virtually, based on identified needs.Engage parents and caregivers to build rapport and provide ongoing support, referrals, and connections to services; maintain availability during evenings and weekends as needed.Provide support services that enhance participant success, including community referrals, employment opportunities, and job retention coaching.Assess staff/participants to determine areas of assistance needed and connect them to appropriate internal and external resources.Coach participants to act on and achieve long-term educational, training, and employment goals through one-on-one and group-based interventions.Knowledge, Skills and Abilities:Experience providing counseling to diverse adult populations a plus.Must have the ability to establish and maintain good working relationships with community partners.Must be flexible, multi-task orientated, and able to prioritize job duties with minimal supervision, including flexibility in work hours.Must always exercise discretion and confidentiality.Must attend required meetings.Must have good written and computer skills necessary to perform job duties.Must follow all safety procedures and correct safety issues, if possible.Must have a valid driver’s license and have access to a reliable vehicle.Able to operate a computer and MS Office software including Word and Excel.Ability to listen to and understand information and ideas presented through spoken words and sentences and communicate information and ideas in speaking so others will understand.Demonstrates responsible behavior, initiative, effort and commitment towards completing assignments efficiently. Demonstrate problem-solving skills and pays attention to detail.QualificationsEducation and Experience: Bachelor’s degree in social work, or counseling, related field preferred or equivalent years of direct experience in case management. Experience may be considered in lieu of education at discretion of the Vice President of Mission Services.Experience in assessing work experience, educational attainment, transferable skills, aptitudes, abilities, needs, interests, readiness for employment, and barriers that hinder employment, highly desired.Strong counseling and coaching skills.Computer literate. Excellent organization, communication and interpersonal skills.Bilingual (English/Spanish) highly desirable.Has worked assisting people with personal development that have included education, employment, and/or financial goals that have improved their situation. Able to provide feedback that is constructive and unbiased and creates a safe environment for open discussions.Maintains and grows a professional network of community resources, health care providers, and others as appropriate to the organization.Is willing to travel to participants’ homes, workplaces, community centers, and other venues at times that are convenient to individuals being servedAbility to occasionally work a flexible schedule beyond normal business hours.Background Screening - All candidates must pass a pre-employment background check. Must have a valid driver’s license, up-to-date auto insurance, and a good driving record.