Customer Experience Advocates

Job Description Customer Experience Advocate – Remote Healthcare SupportWe are hiring Customer Experience Advocates to support a growing healthcare patient support team. This is a great opportunity for someone who enjoys helping patients, healthcare providers, and internal teams while working in a fast-paced call center environment.This role is focused on inbound calls, assisting with benefit verification, savings program support, specialty pharmacy triage, shipment setup, documentation, and general customer inquiries. The ideal candidate is patient-focused, professional, comfortable using multiple systems, and able to provide clear and accurate information while working toward one-call resolution.Pay & SchedulePay: $23.15/hourSchedule: Monday–FridayMust be available to work an 8-hour shift between 8:00 AM and 8:00 PM ESTRemote opportunityLong-term opportunity with potential for growthResponsibilitiesAnswer inbound calls professionally and promptlyAssist patients, healthcare provider offices, and field teamsSupport benefit verification, savings program access, specialty pharmacy triage, and shipment setupResolve customer questions, concerns, and escalationsAccurately document all customer interactionsWork in multiple systems at one timeFollow company policies, procedures, and compliance guidelinesMeet performance metrics, including call response time and customer satisfactionRequirementsHigh school diploma or equivalentMinimum of 2 years of healthcare customer service experienceStrong communication and problem-solving skillsComfortable working in a fast-paced call center environmentAbility to follow scripts, procedures, and documentation standardsComfortable working with multiple systems at onceMust have a quiet, private workspace and reliable internet connectionPreferredExperience reading from a phone scriptHealthcare call center, patient support, insurance, benefits, pharmacy, or provider office experienceCompany DescriptionKelly Services partners with top organizations to deliver specialized talent solutions. Through this opportunity, you'll support a globally recognized life sciences company in a collaborative, fast-paced, and compliance-driven environment. Kelly offers competitive compensation, professional support, and the chance to contribute to impactful work while gaining experience with industry-leading processes and systems.Company DescriptionKelly Services partners with top organizations to deliver specialized talent solutions. Through this opportunity, you'll support a globally recognized life sciences company in a collaborative, fast-paced, and compliance-driven environment. Kelly offers competitive compensation, professional support, and the chance to contribute to impactful work while gaining experience with industry-leading processes and systems.