Help Desk Support Tech

Help Desk TechnicianWestern Branch DieselPortsmouth, VAWestern Branch Diesel, a subsidiary of Indel Power Group, has an opening for a Help Desk Technician at our location in Portsmouth, VA. This individual should be friendly, customer-oriented IT professional who is looking for an opportunity to multi-task, thrive, and grow in a fast-paced work environment. The Help Desk Technician will interact with all levels and departments within our company to provide technical advice, troubleshoot, and support users.Key ResponsibilitiesTroubleshoot and resolve technical hardware and software issues in person, remotely, and via telephone Help desk, user support, and line-of-business application support Work in a centralized team to answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, remote and in person requestsInterview users to collect information about problems and lead users through diagnostic procedures to determine the source of error Identify and discuss root causes of user technical issues Identify and discuss vulnerabilities or areas of poor system performance Keep system documentation up to date, including configurations and inventory Identify and escalate situations requiring urgent attention RequirementsOne year of computer help desk experience, preferredEnglish proficiency, strong written and verbal communication skills, requiredWorking knowledge of Windows desktop operating systems, versions 7, 8/8.1, and 10Excellent customer service skillsUnderstanding of domain managed systems, LAN/WAN architecture Problem solving and analytical abilitiesNetwork+ certification, recommended Why Indel Power GroupRewarding work environmentOpportunities for relocation & advancementLong established, family-owned businessIndel Power Group OffersExcellent medical, dental, & vision coverageHealth savings accountShort-term/long-term disability and employee life insurance401k, with matchingEmployee Assistance Program (EAP)Paid Annual LeaveEight Paid HolidaysEmployee Referral ProgramOn the job paid trainingCompany events and employee recognition programsIndel Power Group is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screen and background check.Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.