Microsoft Partnership Operations Manager

Partner Operations ManagerThe Partner Operations Manager oversees operational execution and performance across multiple strategic partnerships within the Strategic Partnerships team. This position is responsible for developing and maintaining frameworks for partner program execution, ensuring consistency and compliance across all alliances. The Manager leads process optimization initiatives, manages financial coordination for partner-funded initiatives, and serves as the primary escalation point for Microsoft partnership operations. This role maintains dashboards, validates program analytics, and ensures readiness for audits. The Partner Operations Manager acts as a liaison between partners, internal teams, and finance, while mentoring team members and driving operational excellence.Job Duties:Oversees operational execution and performance across multiple strategic partnerships, primarily Microsoft. (others may include NetSuite, and UIPath)Develops and maintains frameworks for partner program execution, ensuring consistency and complianceServes as the primary escalation point for partnership operations and mentors the Partner Operations AssociatesEnsures accurate and timely execution of partner program requirements, including PAL, CPOR, and BizApps CPOR for Microsoft and equivalent programs for other partners as assignedValidates and tracks partner associations, incentive eligibility, and program analytics partnerships as assignedMaintains and enhances dashboards for visibility into partner program status, fund allocations, and performance metricsOversees invoice creation, PO management, and fund tracking for all partner-funded initiativesLiaises with finance and partner operations teams to ensure compliance with internal billing processes and partner compliance requirementsContinuously improves financial workflows, reducing redundancy and enhancing clarityLeads process optimization initiatives for partner operations, collaborating with cross-functional teams to enhance systems for communication, tracking engagements and incentivesIdentifies, proposes, and implements enhancements to reporting tools and operational trackersOversees the creation and maintenance of internal resources, including guides, checklists, and process documentationSupports readiness for audits and alignment of documentation with compliance standardsActs as a liaison between partners, internal delivery teams, and finance to ensure alignment on program executionCommunicates program changes, operational updates, and escalations to relevant stakeholdersOther duties as requiredSupervisory Responsibilities:Mentors and supports the Partner Operations Associate(s) and other team membersQualifications, Knowledge, Skills and Abilities:EducationHigh School Diploma or GED, requiredBachelors degree in Business or Finance, preferredExperienceFive (5) or more years of experience in partner operations, strategic alliances, or program management, requiredExperience managing multiple strategic partnerships, preferredExperience with CRM systems and tools supporting partnership tracking and execution, requiredLicense(s)/Certification(s)System relevant partner certifications (e.g., Microsoft, Adobe, Salesforce), preferredSoftwareProficiency with partner portals (e.g., Microsoft Partner Center), requiredExperience with CRM systems and tools supporting partnership tracking and execution, requiredProficiency with Microsoft Office Suite, requiredIndividual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.National Range: $95,000 - $130,000 Maryland Range: $95,000 - $130,000 NYC/Long Island/Westchester Range: $95,000 - $130,000