Relationship Manager at Berwick Area YMCA

Job Description POSITION SUMMARY:The Relationship Manager on Duty is responsible for the overall supervision of the YMCA building and operations in the absence of YMCA professional directors. This person must be able to supervise staff and volunteers and ensures everyone follows safety standards and policies of the YMCA. The position is responsible for ensuring a quality, safe experience for all members, guests and program participants as well as initiating responses to problems and emergencies. This is a part-time position that must be available to work evenings and weekends as needed.ESSENTIAL FUNCTIONS:Conducts regular facility walk-throughs for the purpose of safety, excellent member service and a proactive approach to problems.Provides YMCA tours responsive to the needs of prospective members.Builds relationships with members; helps members connect with one another and the YMCA.Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.Interprets and applies all YMCA policies in the performance of their duties.Identifies problems that occur during shift and makes decisions on best approaches for resolution.Provides support to the membership staff in the form of breaks and assistance during busy times.Provides support to the aquatic and wellness staff by regularly walking through these areas.Initiates YMCA response to all emergency situations. Provides direction to all other staff and insures effective communication in such instances.Provides regular checks on all doors/entrances and rooms in facility insuring they are properly secured. Insures against unauthorized access/use of facilities.Assists other staff in taking responsibility for helping maintain good working conditions and clean-up after programs.Prepare weekend pool party rooms and clean/prepare rooms between parties.Provides regular checks on all rubbish cans and replaces toiletries in restrooms as needed.Attends monthly staff meetings.QUALIFICATIONS:Certifications required within 30 days of hire: CPR/AED, and First Aid.Excellent interpersonal, decision-making and problem solving skills.Ability to maintain composure during emergencies.Must possess the competence and confidence to supervise a safe environment for all members, program participants, volunteers and staff.Must have skills, knowledge and willingness to assume a visible presence in the facility.Ability to relate effectively to diverse groups of people from all social and economicsegments of the communityMust have the physical capability to lift and carry 50 pounds. Physical stamina to stand and walk for extended periods of time.QUALIFICATIONS:Certifications required within 30 days of hire: CPR/AED, and First Aid.Excellent interpersonal, decision-making and problem solving skills.Ability to maintain composure during emergencies.Must possess the competence and confidence to supervise a safe environment for all members, program participants, volunteers and staff.Must have skills, knowledge and willingness to assume a visible presence in the facility.Ability to relate effectively to diverse groups of people from all social and economicsegments of the communityMust have the physical capability to lift and carry 50 pounds. Physical stamina to stand and walk for extended periods of time.We are looking forward to reading your application.By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.