Floor Manager Assistant

Job Responsibilities: Track & Execute Calls: Complete and track a minimum of 60 calls per day using the CRM or designated call-tracking system Lead Response: Respond to incoming leads quickly, answer inquiries, and schedule appointments Appointment Goals: Ensure at least 10 confirmed appointments daily are scheduled and logged Confirmation & Follow-Up: Confirm all daily appointments and re-engage with customers to reduce no-shows CarGurus Outreach: Contact CarGurus customers who want to sell their car and schedule appointments for them to bring their vehicle in Signal List Outreach: Create new appointments by reaching out to customers in the signal list and those within 1 year of their contract ending Call Review Oversight: Monitor call reviews for quality and compliance, providing feedback and follow-up where needed Customer Re-Engagement: Reach out to prior customers and lost opportunities to generate additional appointments Team Collaboration: Work with the sales team to increase appointment volume and support dealership goals Attention to detail Other duties as assigned. Qualifications & Skills Automotive sales, or appointment-setting experience preferred Strong phone communication and organizational skills Ability to manage, track, and report on daily performance Experience with CRM systems and lead management tools Self-motivated, team-oriented, and customer-focused. Telephone & documentation skills Administrative writing and reporting skills Attention to detail and accuracy High working ethics Strong integrity Good time management and organizational skills Strong problem solving Benefits Health Insurance, Dental, Vision, Life Insurance Two days off per week Paid Company observed Holidays Retirement plan – 401K / ESOP Paid Time Off (PTO) 48 hours of sick time off FLSA: Non-Exempt Hourly Rate: $20.00 + bonus