Desktop Support - Sandy Hook

Desktop Support Technician / Desktop EngineerLittle Sandy Correctional Complex, Sandy Hook, KYOn-Site Role$18 - $20 per hourAbout The RoleOur client is seeking a motivated and customer-focused Desktop Support Technician / Desktop Engineer for a long-term, onsite contract at the Little Sandy Correctional Complex in Sandy Hook, KY. In this role, you will provide hands-on technical support for approximately 275 devices across the facility, ensuring reliable operation of desktop hardware, software, and related technology systems. You will be responsible for installation, configuration, maintenance, and troubleshooting of desktop and laptop computers in a Windows environment, as well as supporting security camera systems, servers, and network switches. This position requires regular interaction with Department of Corrections staff and may involve working in areas where inmates are present. The ideal candidate will have strong troubleshooting skills, a commitment to excellent customer service, and experience supporting secured or government environments.What You'll DoInstall, configure, maintain, and troubleshoot desktop and laptop computers in a Windows-based environmentDiagnose and resolve hardware, software, printer, and peripheral issuesProvide onsite technical support to facility staff and end usersPerform device repairs, upgrades, and equipment replacements as neededAssist with support and maintenance of security camera systems, servers, and network switchesUtilize enterprise desktop management and support tools as neededDocument incidents, service requests, and resolutions accuratelyEnsure compliance with facility security protocols and proceduresWhat You Bring1-2+ years of experience in Desktop Support, Help Desk, Field Support, or a related technical support roleExperience installing, troubleshooting, and repairing hardware and software in a Windows environmentStrong troubleshooting and problem-solving skillsAbility to provide onsite technical support to end users and staffExperience supporting servers, network infrastructure, or security camera systems (preferred)Familiarity with enterprise desktop management and support tools (preferred)Prior experience supporting government, public sector, or secured environments (preferred)Excellent customer service and communication skillsAbility to document incidents, service requests, and resolutions accuratelyWhat's In It For YouCompetitive medical, dental, and vision insurance plansHealth Savings Account (HSA) and Dependent Care FSA optionsSupplemental coverage to fit your needs401k plan with company match, fully vested upon eligibilityPaid time off, sick time, and paid company holidaysEmployee Assistance Program (EAP) including virtual counseling, financial and legal services, and life coachingDisclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.EEO: We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.Pay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.