Computer Support Specialist

About US-At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.Titles: Computer Support SpecialistDuration: ContractLocation: Albany, NY (12257)Shift Timings: Mon-Fri 9am to 5pmPay: USD 20/hr – USD 24/hrPosition summary:Responsible for reviewing database records, evaluating documentation, and responding to inquiries through professional email communication. Ensures timely, accurate resolutions while working efficiently in a high-volume, fast-paced environment.Key Responsibilities:Search computer records/databases and interpret them in connection with inquiriesEvaluate documentation submitted in connection with inquiries and provide solutionsDraft accurate and professional emails in response to inquiriesRespond to inquiries in a prompt and courteous mannerWork in a high-volume, fast-paced environmentApplication ProcessResume ReviewInitial discussionVideo ScreeningClient InterviewCogent Infotech is a leading tech consulting firm headquartered in Pittsburgh, PA, offering cutting-edge digital transformation solutions in Cloud, Cybersecurity, Data Analytics and AI. ISO-certified and CMMI Level 3 appraised, we proudly partner with 70+ Fortune 500 companies and 150+ government agencies.Cogent is an equal opportunity employer and does not discriminate based on any protected status under applicable law.