End User Support Technician - Student Assistant

Position DetailsPosition Information Job TitleEnd User Support Technician - Student AssistantPosition TypeStudentDivisionFinance & AdministrationDepartmentInformation TechnologyJob DescriptionThe End User Support Technician is responsible for executing scheduled technology refresh cycles for faculty and staff computing devices as well as employee onboarding. This role ensures seamless deployment of new hardware, secure data migration, and compliance with institutional IT standards. The technician provides on-site and remote support, maintains accurate asset records, and delivers exceptional customer service throughout the refresh and onboarding processes.Device Imaging & Deployment: Prepare and configure new desktops, laptops, and peripherals using enterprise imaging tools; Install approved software packages and validate system functionality.Data Migration & User Transition: Securely transfer user data and settings from old devices to new ones; Verify application compatibility and resolve migration issues.Hardware Lifecycle Management: Decommission old devices, ensuring proper sanitization and disposal per institutional policy; Maintain accurate inventory and update asset management systems.Technical Support: Provide on-site and remote troubleshooting during refresh and onboarding activities; Escalate complex issues following ITIL or organizational workflows.Documentation & Compliance: Record work notes and update service tickets in ITSM tools; Adhere to security, privacy, and compliance standards during all refresh and onboarding operations.Collaboration & Communication: Coordinate with Help Desk, Network, and Procurement teams; Communicate proactively with end-users to schedule refresh and onboarding appointments and minimize disruption.Other duties as assigned.Standard operating hours for this position are 8:00 AM - 5:00 PM Monday through Friday. Technicians are required to fit their schedule within standard operating hours, but may occasionally be asked to work events beyond these standard hours.Required QualificationsMust be a currently enrolled student, registered for classes, and in good academic standing.Must maintain a 2.0 GPA or higher.Basic understanding of computer hardware and basic troubleshooting ability.Ability to work individually and also with team members.Strong communication and customer service orientation.Ability to manage time and prioritize tasks effectively.Preferred QualificationsExperience with the following is preferred but not required:Windows OSMac OSMicrosoft Office SuiteMobile devicesActive Directory ServicesPhysical DemandsAbility to lift and move computer equipment (up to 50 lbs).Frequent standing, bending, and walking during deployments.SalaryStarting at $13 an hourEEO StatementAll qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.In compliance with the Americans with Disabilities Act (ADA), Angelo State University is committed to providing reasonable accommodations to ensure equal access to employment opportunities for qualified individuals with disabilities. We are committed to ensuring that a qualified individual with a disability has the same rights and privileges in employment as non-disabled employees. If an accommodation is requested for the job application process, please contact our office at (325) 942-2168 or email us at hr@angelo.eduPosting Detail Information Posting NumberNumber of Vacancies1Open Date01/13/2026Close DateOpen Until FilledSpecial Instructions to ApplicantApplicants can expect a call back within 5-7 business days of submitting their application. Please direct any questions regarding your application to it_employment@angelo.edu