Event Day Ticket Resolution

Event Day Ticket ResolutionsThe Event Day Ticket Resolution position will be the first point of contact for all in-person customer service ticket authentication support during entry to Ford Field events. This position will provide exceptional in-person ticket services support while quickly completing any required ticket delivery and barcode authentication research at event entry. This position will serve as a primary point of contact for all stadium operations support staff regarding handheld ticket scanning equipment and general ticketing inquiries.Essential Functions (including, but not limited to): The Event Day Ticket Resolution position will have daily responsibilities including, without limitation, the following:Will work directly with Ticket Office Supervisors (Ticket Services & Ticket Fulfillment and Distribution) to ensure that all ticketed fans have an enjoyable experience at gate entryEfficiently and proactively facilitate in person customer/client services at gate entryPrimary point of contact for all in person customer service ticket authentication support during event entryComplete required ticket authentication researchEfficiently troubleshoot, resolve and document ticket delivery/scanning service cases at the entry gateEnsure escalated customer service issues are efficiently resolved, documented, tracked, and properly escalated to ticket office lead support and managementDemonstrate proactive awareness of ticket entry activity to ensure proper staff coverage throughout the duration of the eventAssist with handheld scanner distribution, collection, and hardware auditing post-eventNonessential Functions:Ability to make decisions during high-pressure situationsMaintain organization of tasks and event documentsAbility to work well with people; must have exceptional interpersonal skillsMust demonstrate a high level of technological competency and proficiency on the ticketing softwareAttention to detail, organized, and a general understanding of basic accounting principlesMust be able to work a flexible schedule including evenings, weekends, and holidaysAttendance and punctuality are imperative, as well as adjusting to a flexible schedule to ensure event minimum availability requirements of 75% are maintainedWill accept other responsibilities and duties required by the supervisor consistent with the objectives and essential functions of this position. Such responsibilities shall be incorporated into the position description if they are ongoing.Qualifications/Requirements:High school and/or GED required. College degree or equivalent professional experience preferredExperience in customer service and guest relations requiredExperience and training in retail or professional setting preferredA high degree of technological competence and point of sale experience requiredExceptional customer service, interpersonal, and writing skillsWorking knowledge of Microsoft Office productsRequires a friendly, outgoing personality with genuine enjoyment in interacting with and helping fans as we strive to deliver the best guest experience to all Ford Field guestsAbility to respond effectively to the most sensitive inquiries or complaintsMust be reliable and exhibit commitment to meeting both the work schedule and job requirementsExcellent oral and written communication skillsAbility to speak in a professional manner via telephone/in person with guests, fans and staffRequired to be available for a minimum of 75% of all events at Ford Field, with scheduled event day shifts of roughly five hoursRequires work out of Ford Field in Detroit, MIYou may use AI as a tool in creating your application, but this role is powered by human talent—your judgment, experience, and character are integral. Please let your personal talent shine.