Event Server Supervisor- $24

Job Description Join Us at Pahara Institute at Lone Rock Retreat in Bailey, COLocated 40 mins from downtown Denver and 30 minutes from the foothill areas we are easy to get to and right off of Highway 285. Nestled in an inspiring natural setting, our nonprofit retreat center supports education leaders.What Sets Us ApartUnlike traditional hospitality environments, we are not open 365 days a year. We only host groups up to 60 people with a minimum two-night stay. Our calendar aligns with the rhythms of the education community, which often means time off during major holidays like Thanksgiving, Christmas, and New Year's—creating a healthier work-life balance for our team.We Take Care of You, TooWe offer a generous and competitive benefits package designed to support your health, well-being, and future:100% premium paid medical insuranceComprehensive dental and vision coverage4% 401(k) employer contributionUp to 48 hours of paid sick leave13 paid holidays annuallyEmployee Assistance Program (EAP)Complimentary staff meals during shiftsLong-term disability insurancePOSITION SUMMARYThe Event Host Supervisor elevates the guest experience by setting the tone for exceptionalhospitality and service across all events. This role leads, coaches, and supports the EventHost Team to deliver thoughtful, detail-oriented, and memorable experiences for guests.The Event Host Lead thrives in a fast-paced environment, demonstrates strong problem-solving skills, and maintains a calm, professional presence at all times.ESSENTIAL DUTIES & RESPONSIBILITIESModel clear, respectful, and professional communication with guests, team members, and leadership.Ensure timely responses to guest needs and requests (within 5 minutes whenever possible).Maintain high standards of cleanliness, organization, and service across all event spaces.Support guest needs related to events, activities, room setups, and AV.Oversee organization and readiness of AV equipment.Lead daily Event Host huddles and support team alignment.Create and manage Event Host schedules.Prepare guest-facing materials including key packets, signage, and pre-scheduled guest communications.Track inventory and communicate ordering needs to appropriate team members.Coach team members through performance challenges and elevate concerns to leadership when needed.Performs successfully to Lone Rock's standards in the Event Host position (serving, food running, bussing, and hosting).Maintain a calm, solutions-oriented presence during escalated guest situations.Ensure compliance with break and labor policies.Continuously identify opportunities to improve efficiency and enhance the guest experience.QUALIFICATIONSTo perform this role successfully, an individual must be able to perform each essential dutyeffectively. Reasonable accommodations may be made to enable individuals withdisabilities to perform essential functions.LANGUAGE SKILLSAbility to communicate clearly, professionally, and with warmth. Capable of listeningattentively and responding thoughtfully to both guests and team members.MATHEMATICAL SKILLSBasic arithmetic skills including addition, subtraction, multiplication, and division.REASONING ABILITYStrong problem-solving skills with the ability to navigate guest concerns, team dynamics,and operational challenges. Demonstrates sound judgment and decision-making alignedwith both guest experience and business needs.PHYSICAL DEMANDSThis role requires standing and walking for extended periods, as well as bending, lifting (upto 50 pounds), and repetitive movements. Work may involve exposure to commonhospitality risks such as hot surfaces, liquids, and busy environments.WORK ENVIRONMENTWork is performed primarily indoors at a high-elevation mountain property. The rolerequires flexibility to work weekends, holidays, and special events, and may involve sharedor fast-paced workspaces.This job description is not exhaustive. All team members are expected to contribute to acollaborative, guest-centered environment and step in where needed to support both guestsand colleagues.