Knowledge Manager

All hired employees are expected to have experience with Microsoft Copilot and / or an approved equivalent AI solution.DSA is seeking an experienced Knowledge Manager to support defining strategy, developing solutions, and implementing an Army organization’s knowledge management program. The knowledge manager will work in partnership with the Army organization to capture, organize, share, and apply governance for information and knowledge management to improve overall efficiency, collaboration, and decision-making.Key Responsibilities Include But Are Not Limited ToDevelops and implements knowledge management strategy including documenting strategic plans and KM roadmapsEstablishes and documents KM practices, processes, and standardsManages knowledge assetsPromotes formal and informal knowledge sharing and collaborationEnsures knowledge accessibility and protection of knowledge based on user roles and permissionsEstablishes and delivers KM related training and reference materialsEvaluates existing KM practices and recommends actionable improvementsEngages with stakeholders at all levels of the Army customer organization to understand challenges and promote knowledge management solutionsPerforms comparative analyses of commercial and government-developed KM tools and methodologies and reports findingsAnalyzes policy and performance of initiatives as they relate to knowledge management and information technology solutions for consistency, standardization, integration, quality assurance, and complianceRecommends and oversees use of IT solutions to support KM objectivesAssesses organizational business processes and recommends KM solutions to gain business process efficienciesEstablishes, updates, and maintains the customer’s knowledge management portals including SharePoint online environmentEnsures use of Army 365 based solutions to meet KM goals and objectivesBasic Qualifications3–5 years of experience in knowledge management, information management, or a related fieldExperience developing and implementing knowledge management strategies and roadmapsFamiliarity with establishing KM practices, processes, and standards within an organizationExperience managing knowledge assets and content in structured platformsStrong communication skills and the ability to engage with stakeholders at all organizational levelsExperience providing KM training, guidance, and reference materials to end usersAbility to assess and improve KM programs and related business processesExperience with Microsoft SharePoint (preferably SharePoint Online) for content and portal managementFamiliarity with Army 365 / Microsoft Office 365 (A365) environmentsActive Secret security clearance requiredPreferred QualificationsPrior experience supporting Army or Department of Defense (DoD) organizationsUnderstanding of KM principles and governance frameworks (e.g., APQC, SECI model)Experience performing evaluations of commercial and government KM tools and methodologiesAbility to conduct policy and performance analysis related to KM and IT integrationExperience recommending or implementing IT tools to support KM objectivesDemonstrated ability to drive collaboration and knowledge sharing across departmentsFamiliarity with compliance, standardization, and quality assurance in KM initiativesExperience optimizing business processes through KM practices and technologies#dsa209Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. DSA is proud to be an Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. DSA requires background checks , where permitted , by law. DSA is an E-Verify Employer.