Quick Lane Service Manger

Position SummaryThe Quick Lane Service Manager oversees the daily operations of the Quick Lane service department, ensuring efficient workflow, excellent customer service, and achievement of sales and performance goals. This role is responsible for managing staff, maintaining service quality, and ensuring a positive experience for customers receiving maintenance services such as oil changes, tire rotations, brakes, and other light repairs.Key ResponsibilitiesManage day-to-day operations of the Quick Lane service department.Lead, coach, and schedule Quick Lane advisors and technicians.Ensure fast, accurate, and high-quality service for all customers.Monitor workflow and adjust staffing to maintain efficient turnaround times.Maintain strong customer satisfaction by addressing concerns and resolving issues promptly.Track and manage department performance, including sales, labor hours, and productivity.Ensure proper documentation of services and accurate repair orders.Maintain inventory of tires, parts, and shop supplies.Ensure compliance with safety policies and dealership procedures.Collaborate with the main service department to optimize shop capacity and customer flow.QualificationsPrevious automotive service management or advisor experience preferred.Strong leadership and team management skills.Excellent customer service and communication abilities.Knowledge of automotive maintenance services and repair processes.Ability to work in a fast-paced environment and manage multiple priorities.Experience with dealership management systems (DMS) or service software is a plus.SkillsTeam leadership and coachingCustomer relationship managementOperational efficiency and schedulingProblem-solving and conflict resolutionSales and performance trackingBenefitsComplete Health Insurance401K with Percentage MatchPaid Time OffEmployee Purchase PlanModern Equipment and Programs