Digital Product Analyst

We are looking for a Product Analyst to support the expansion of a shared platform capability centered around a component library. This role sits at the intersection of product, engineering, and design, enabling teams to build consistent, scalable, and high-quality products across multiple business lines. This will be a hybrid role with 3 days on-site in NYC.This is a platform-focused role, emphasizing system enablement over end-user feature delivery. The ideal candidate thrives in environments that require systems thinking, cross-team collaboration, and structured problem-solving to drive adoption and governance at scale.Key Responsibilities1. Requirements & DocumentationGather, analyze, and document product requirements across platform and consuming teamsWrite clear user stories, acceptance criteria, and functional specificationsMaintain up-to-date documentation across tools such as Confluence and JIRASupport the creation and iteration of Product Requirement Documents (PRDs) for shared platform capabilities2. Data & InsightsTrack and report on shared component adoption metrics across products and geographiesAnalyze platform usage data to identify divergence, duplication, and adoption barriersDevelop dashboards and scorecards to communicate platform health and performanceSupport experimentation and feedback loops, including interpretation of A/B test results3. Stakeholder & Cross-Team CollaborationAct as a liaison between platform engineering, design, and product teamsFacilitate working sessions, document decisions, and track action itemsCommunicate the value and impact of shared components to stakeholders and leadershipSupport coordination of multi-market rollouts and platform enhancements4. Governance & ProcessSupport governance processes related to component adoption vs. customizationMaintain traceability between platform decisions and downstream product impactContribute to development of decision frameworks, scoring models, and playbooksMust-Have Skills3+ years of experience in Product Analyst, Business Analyst, or similar roleStrong expertise in requirements gathering and documentation (user stories, PRDs, acceptance criteria)Experience working on platform, infrastructure, or enablement-focused productsAbility to manage cross-team dependencies and competing prioritiesProficiency with tools such as JIRA, Confluence, or similarStrong written and verbal communication skillsProven stakeholder management and collaboration capabilitiesPreferred SkillsExperience with shared component libraries, design systems, or developer platformsFamiliarity with API documentation and technical specificationsExperience supporting multi-team or multi-market rolloutsHands-on experience with dashboards and reporting toolsWorking knowledge of Figma (review/handoff level)Background in fintech, regulated industries, or large enterprise environmentsSalary: $75,000 - $125,000 per year, commensurate with experience. This range is provided as a general guideline and may vary based on qualifications, skills, and location.Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.To view our total rewards offered click here —> https://www.exlservice.com/us-careers-and-benefits