Systems Engineer / VTC Operator Tier III

*Overview* SYSTEMS ENGINEER / VTC OPERATOR | TIER III (MIELS): Bowhead is seeking Systems Engineer / VTC Operator to support a customer in Quantico, VA. Support for the contract will consist of program management; logistics; asset management; engineering; customer service; research and development of new capabilities; test and evaluation; manpower, training, and personnel; new equipment fielding and training; financial management; information assurance; cybersecurity; and 24X7 enterprise services operations and sustainment. *Responsibilities* * Installation, configuration, operation, maintenance and create / update system package artifacts for Tactical AV located in Hawaii. * Voice over IP (VoIP) systems * Video conferencing systems * Unified Communications as a Service (UCaaS) solutions * Session Initiation Protocol (SIP) trunking * Voice and video network architecture * Quality of Service (QoS) and Quality of Experience (QoE) management * Security and compliance for unified communications systems *Qualifications* * Bachelor’s degree, or 10+ years’ of practical experience in voice and video management * Five (5+) years’ experience in unified communications, with a focus on voice and video systems. * Strong knowledge of VoIP protocols, including SIP, H.323, and MGCP. * Experience with video conferencing systems, including Cisco TelePresence and Ploycom RealPresence. * Familiarity with unified communications platforms, including Cisco Unified Communications Manager and Microsoft Skype for Business. * Strong understanding of network architecture and protocols, including TCP/IP, DNS, and DHCP. * Experience with QoS and QoE management tools, including Cisco QoS and NetIQ. * Strong troubleshooting and problem-solving skills. * Excellent communication and interpersonal skills. * Ability to work in a fast-paced, dynamic environment. * CCNP Voice or CCIE Voice certification. * CCNP Collaboration or CCIE Collaboration certification. * Microsoft Certified Solutions Expert (MCSE) in Skype for Business. * Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) in Routing and Switching. * Preferred: 7+ years’ experience in Video Audio engineering environment management. * Preferred: DoD 8570 / 8140 compliance or information assurance certification commensurate with technical objectives and services required. * Preferred: Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified. * Preferred: Cloud certified. Physical Demands: * Must be able to lift 25 pounds * Must be able to stand and walk for prolonged amounts of time * Must be able to twist, bend, and squat periodically The pay scale for this position is between $130,000 - $160,000. _*Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.*_ SECURITY CLEARANCE REQUIRED: Must currently hold a security clearance at the Top Secret/SCI level with the ability to obtain a Counter Intelligence Polygraph. US Citizenship is a requirement for Top Secret clearance at this location. Pay: $130,000.00 - $160,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Referral program * Tuition reimbursement * Vision insurance License/Certification: * CCNP Collaboration (Required) * CCIE Voice (Required) Security clearance: * Top Secret (Required) Work Location: In person