Customer Success Manager

Who are we?Omi is a software platform that enables brands to easily transform their products into photorealistic 3D models, insert them into 3D templates, and generate high-quality visuals and augmented reality content — all in just a few minutes, without any technical skills, and at an affordable cost. Why this role?🔧 Help build Omi’s foundationAs a full-time US Customer Success Manager working closely with our users, you’ll have a significant impact on shaping the support infrastructure and customer experience at Omi.🚀 Work with unique technologyOmi harnesses the power of top-tier rendering engines to create the most powerful and efficient 3D marketing technology of the past (or next) decade. Let’s achieve that goal together.✨Join us at a magical momentWe’ve just secured funding and are now entering a key phase of finding product–market fit while accelerating our technological development. This opens up a wide range of opportunities — and you’ll be joining at the perfect time to help shape our future growth.Your responsibilities1. Support the Customer Experience team:Assist in the 3D Process alongside the Customer Success team and 3D teamContribute to the creation of Help Center content (videos, training articles, etc.)Communicate with clients on operational topics and ensure smooth project follow-upHandle and grow your own client portfolio with renewal and upsells2. Assist with customer support:Partner with the 3D and product teams to ensure perfect execution of client projectsGuide clients on best practices for content production with OmiAnticipate client needs and proactively address potential risks to retentionContribute to shaping Customer Success processes, playbooks, and best practices3. Customer support & enablementDeliver fast onboarding and tailored training sessions to clientsSupport clients with their requests and ensure quick, effective solutionsRepresent the voice of the customer internally, influencing product and feature developmentProfile we’re looking for:Native English speaker (mandatory)Based in NYC or the surrounding areaBachelor’s degree (Business School or equivalent)Organized, detail-oriented, and reliableStrong communicator with a customer-first mindsetFirst experience in a client-facing role (customer support, sales, onboarding, account management, etc.)Comfortable working in a fast-paced, startup environment