SENIOR PARKING MANAGER - HOTEL

Compensation Range: $35.00 - $40.00 per hour + Bonus About Us One of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn "Every Thank You," which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Ace. Our Legacy) Culture We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely. About the Position Ensuring that parking policies and procedures meet expectations and established standards, while maximizing profitability and minimizing financial exposure. Participating in the hiring, training, coaching and counseling processes of team members, to ensure performance standards are met in multiple locations. Planning and directing special event activities, as well as coordinating with other Supervisors and Directors as required. Responding to and resolving any guest or visitor complaints, vehicle claims and service discrepancies. Maintaining continual communication with property management, customers, and guests. Monitoring production levels and performance to implement cost reduction initiatives, while supporting a spirit of cooperation among locations and departments. Maintain a safe and clean work environment by educating and directing team members on the use of equipment and resources. Handling call offs and assisting with scheduling when necessary. Diagnosis and preventative care maintenance. Accountability The Senior Parking Manager is responsible for ensuring the parking policies and procedures meet expectations and the management of team members including, being an integral part of the hiring, training, coaching and counseling processes, to ensure that performance standards are met. Communication Effective communication is vital for the Senior Parking Manager role. They must maintain constant communication property management, site manager, customers, and guests. Family We consider our team and guests as part of our extended family. The Senior Parking Manager should embody this core value by treating all individuals with respect, empathy, and courtesy, creating a warm and welcoming atmosphere. Exceptional Service Our commitment to exceptional service is non-negotiable. The Senior Parking Manager must go above and beyond to exceed guest expectations, assisting with luggage, providing directions, and offering assistance whenever needed. Profitability While the Senior Parking Manager's primary role is management, they should also be mindful of operational efficiency. The Senior Parking Manager is responsible for overseeing many parts of a location's operation. About YOU To work at our company, you should possess the following experience and attributes: Bachelor's degree preferred, but not required. 3 years management experience required. Prior parking experience is a plus, but not required. Must be willing to work a flexible schedule, and must be available to work weekends Must have and maintain a valid driver's license. Must be able to drive a manual transmission vehicle. Possess excellent customer service skill. Demonstrate exceptional oral and written communication skills. Knowledge of and working skills in Microsoft Office Suite. Ability to multi-task in a fast-paced working environment Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints. What We Can Offer You for All Your Hard Work Compensation Range: $35.00 -$40.00 per hour + Bonus Medical, dental, vision, life insurance coverage for full-time, eligible employees. Flexible Spending Accounts for full-time, eligible employees 401k Vacation/Sick for full-time and part-time employees Holiday for full-time and part-time employees Discount programs Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: Memberservices@aceparking.com describing the accommodation.